Customer Service Specialist (f/m/d)

Freudenberg; Deutschland; Remote; EUR 42,000 - 56,000; Full time

Job summary

Freudenberg Group is seeking a Customer Service Specialist (f/m/d) in Germany to manage order processing, inquiries, and export documentation. You will coordinate SAP ERP activities, monitor deliveries and handle complaints in SAP C4C CRM, working closely with logistics and sales teams.

Fluency in German and good English, plus strong communication and teamwork, are essential. The role requires accuracy, ability to work under pressure, and a proactive attitude to ensure timely, compliant

Qualifications

• Completed commercial training with experience in customer service.
• Knowledge of ERP/SAP, CRM and MS Office.
• Basic knowledge of customs and export control.
• Basic knowledge of ADR/IMDG regulations; training offered.
• Fluent in German and good English.
• Strong communication, able to work under pressure, flexible and a team player.

Responsibilities

• Process orders, deliveries and invoicing in SAP ERP.
• Monitor order processing and timelines.
• Prepare transport documents for road/sea shipments.
• Handle export and customs documentation.
• Answer customer inquiries in German and English; track delivery performance.
• Record complaints and returns in SAP C4C CRM.
• Prepare accompanying documents for national and international parcels.
• Collaborate on projects.

Skills

Customer service experience

Communication skills

Team player

Flexibility

German language

Education

Commercial training

Tools

SAP ERP

CRM

MS Office

Job description

## Customer Service Specialist (f/m/d)Apply: Zwingenberg: Full time: Posted Today: R\\_00108470**Working at Freudenberg: We will wow your world!**# Responsibilities:* Order processing, delivery and invoicing using SAP ERP* Monitoring of order processing* Preparation of transport documents for non-hazardous and hazardous goods for transportation by road or sea* Understanding export and customs documents* Processing customer inquiries and clarifying delivery status in German and English, including monthly tracking of delivery performance* Recording and processing complaints and returns in the SAP C4C system (CRM)* Accompanying documents for occasional national & international parcel shipments* Project collaboration# Qualifications:* Completed commercial training with experience in customer service* Knowledge of ERP/SAP desirable, CRM and MS Office* Basic knowledge of customs and export control* Basic knowledge of the regulations for the transportation of dangerous goods - ADR / IMDG (we offer training courses)* Business fluent in German and good knowledge of English* You have good communication skills in dealing with customers, are motivated, able to work under pressure, flexible, a team player and work carefully The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.