Customer Service Specialist (f/m/d)

Freudenberg; Zwingenberg; On-site; EUR 42,000 - 54,000; Full time

Job summary

Freudenberg is seeking a customer service-focused professional to manage order processing, invoicing and document handling in SAP ERP. You will monitor orders, prepare transport and customs documents, and respond to inquiries in German and English.

Experience with SAP/CRM and MS Office is expected, along with basic ADR/IMDG knowledge. A team player who communicates well under pressure will thrive in this role. Training on export control is offered.

Qualifications

• Completed commercial training with experience in customer service.
• Knowledge of ERP/SAP desirable, CRM and MS Office.
• Basic knowledge of customs and export control.
• Basic knowledge of ADR/IMDG (training offered).
• Business fluent in German and good knowledge of English.
• Good communication skills, able to work under pressure, team player.

Responsibilities

• Order processing, delivery and invoicing using SAP ERP.
• Monitoring of order processing.
• Preparation of transport documents for non-hazardous and hazardous goods.
• Understanding export and customs documents.
• Processing customer inquiries and clarifying delivery status in German and English.
• Recording and processing complaints and returns in the SAP C4C system (CRM).
• Accompanying documents for occasional national & international parcel shipments.
• Project collaboration.

Education

Completed commercial training

Business fluent German

Good knowledge of English

Tools

SAP ERP

CRM (C4C)

MS Office

Job description

Working at Freudenberg: We will wow your world!

SurTec Deutschland GmbH Welcome to Freudenberg Without Freudenberg, indoor air would not be as clean, cars would not drive and wounds would not heal as quickly. And these are just three examples from thousands of our applications. Working at Freudenberg: \"We will wow your world!\" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 51,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.

Responsibilities

• Order processing, delivery and invoicing using SAP ERP
• Monitoring of order processing
• Preparation of transport documents for non-hazardous and hazardous goods for transportation by road or sea
• Understanding export and customs documents
• Processing customer inquiries and clarifying delivery status in German and English, including monthly tracking of delivery performance
• Recording and processing complaints and returns in the SAP C4C system (CRM)
• Accompanying documents for occasional national & international parcel shipments
• Project collaboration

Qualifications

• Completed commercial training with experience in customer service
• Knowledge of ERP/SAP desirable, CRM and MS Office
• Basic knowledge of customs and export control
• Basic knowledge of the regulations for the transportation of dangerous goods - ADR / IMDG (we offer training courses)
• Business fluent in German and good knowledge of English
• You have good communication skills in dealing with customers, are motivated, able to work under pressure, flexible, a team player and work carefully

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.