Customer Service Specialist (f/m/d)

SurTec Group; Zwingenberg; On-site; EUR 38,000 - 55,000; Full time

Benefits offered by this job

Health management

International opportunities

Safe environment

Sustainability & social commitment

Diversity & inclusion

Job summary

SurTec Deutschland GmbH in Germany is seeking a Customer Service Specialist (f/m/d) to join their team in Zwingenberg. You will handle order processing, document handling, and customer inquiries in German and English, supported by SAP ERP.

The role requires completed commercial training, knowledge of SAP/CRM, and familiarity with customs/export documents. You will work in a diverse, safety-focused environment with opportunities for international collaboration.

Qualifications

• Completed commercial training with experience in customer service.
• Knowledge of ERP/SAP desirable, CRM and MS Office.
• Basic knowledge of customs and export control.
• Basic knowledge of ADR/IMDG and related training available.
• Business fluent in German and good knowledge of English.
• Strong communication, teamwork, and accuracy under pressure.

Responsibilities

• Order processing, delivery and invoicing using SAP ERP.
• Monitoring of order processing.
• Preparation of transport documents for non-hazardous and hazardous goods for transportation by road or sea.
• Understanding export and customs documents.
• Processing customer inquiries and clarifying delivery status in German and English, including monthly tracking of delivery performance.
• Recording and processing complaints and returns in the SAP C4C system (CRM).
• Accompanying documents for occasional national & international parcel shipments.
• Project collaboration.

Skills

Customer service

Communication skills

Teamwork

Flexibility

Education

Commercial training

Tools

SAP ERP

CRM (SAP C4C)

MS Office

Job description

Working at Freudenberg: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 52,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.

SurTec, a company of the Freudenberg Group, develops and produces chemical specialities for surface treatment. With own staff in 26 countries and partners in over 40, SurTec is globally active. Our five fields of application – Industrial Parts Cleaning, Metal Pre-treatment, Functional Coatings, Functional and Decorative Electroplating – serve a wide range of industries worldwide.

Some of your Benefits

• Health Management: We support you to stay and become healthy and fit.
• International Opportunities: Grow in your career through international exchange and global job opportunities.
• Safe Environment: We strive to ensure safety remains a top priority, and provide a stable environment for our employees.
• Sustainability & Social Commitment: We support social and sustainable projects and encourage employee involvement.
• Diversity & Inclusion: We focus on providing an inclusive environment and recognize our diversity contributes to our success.

Zwingenberg

On-Site

SurTec Deutschland GmbH

Customer Service Specialist (f/m/d)

Responsibilities

• Order processing, delivery and invoicing using SAP ERP
• Monitoring of order processing
• Preparation of transport documents for non-hazardous and hazardous goods for transportation by road or sea
• Understanding export and customs documents
• Processing customer inquiries and clarifying delivery status in German and English, including monthly tracking of delivery performance
• Recording and processing complaints and returns in the SAP C4C system (CRM)
• Accompanying documents for occasional national & international parcel shipments
• Project collaboration

Qualifications

• Completed commercial training with experience in customer service
• Knowledge of ERP/SAP desirable, CRM and MS Office
• Basic knowledge of customs and export control
• Basic knowledge of the regulations for the transportation of dangerous goods - ADR / IMDG (we offer training courses)
• Business fluent in German and good knowledge of English
• You have good communication skills in dealing with customers, are motivated, able to work under pressure, flexible, a team player and work carefully

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.