Customer Service Representative - Chinese Speaking Gilching, Germany

Maxphotonics; Gilching; Remote; EUR 34,000 - 52,000; Full time

Job summary

Maxphotonics in Gilching, Germany is seeking a detail-oriented Customer Service Representative to support the Sales team by entering and processing orders in the ERP system and maintaining accurate customer records.

The role requires Mandarin fluency for communication with Mandarin-speaking partners, strong data entry accuracy, and solid English skills, with coordination across sales, operations, logistics and finance to ensure timely order fulfillment.

Qualifications

• Mandarin language is required (written and spoken).
• English proficiency is required.
• Experience with ERP systems (SAP, Oracle, NetSuite or similar) is preferred.

Responsibilities

• Enter and maintain Sales Orders in the ERP system.
• Review purchase orders for accuracy, pricing, and terms before entry.
• Track order status, delivery timelines and fulfillment progress.
• Communicate with customers regarding order updates, changes or issues.
• Coordinate with sales, operations, logistics and finance to resolve discrepancies.
• Maintain organized and accurate customer records within the ERP system.
• Support Sales Management with reporting and order-related data as needed.
• Ensure compliance with company policies and internal controls.

Skills

Mandarin fluency

English proficiency

ERP experience

Data entry accuracy

Communication skills

Organizational skills

Multitasking

Customer focus

Tools

SAP

Oracle

NetSuite

Job description

Customer Service Representative - Chinese Speaking

We are seeking a detail-oriented and customer-focused Customer Service Representative to support our Sales team. This role is responsible for the accurate entry, processing, and day-to-day ownership of Sales Orders within the company’s ERP system.

The ideal candidate will serve as a key point of contact for order-related communication, ensuring timely processing, accurate data entry, and proactive coordination between customers, sales, and internal departments. Fluency in Mandarin is required to effectively support Mandarin-speaking partners.

• Gilching, Germany
• Full-time

Key Responsibilities

• Accurately enter and maintain Sales Orders in the ERP system
• Review purchase orders for accuracy, pricing, and terms before entry
• Manage order acknowledgements and confirmationsTrack order status, delivery timelines, and fulfillment progress
• Communicate with customers regarding order updates, changes, or issues
• Coordinate with sales, operations, logistics, and finance to resolve discrepancies
• Maintain organized and accurate customer records within the ERP system
• Support Sales Management with reporting and order-related data as needed
• Ensure compliance with company policies and internal controls

Qualifications & Skills

• Fluency in Mandarin (written and spoken) required
• Proficiency in English required
• Experience with ERP systems (SAP, Oracle, NetSuite, or similar preferred)
• Strong data entry accuracy and attention to detail
• Excellent communication and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Customer-focused mindset with strong problem-solving abilities