CUSTOMER SERVICE | Unterhaching, Germany Customer Service Specialist

Vincotech GmbH; Germany (OH); On-site; USD 62,799 - 85,635; Full time

Job summary

Vincotech GmbH in Germany seeks a dedicated professional to manage customer demand, order entries, schedule changes, pull-ins, push-outs, and cancellations, ensuring accuracy and professionalism.

You will gather all required order information, monitor confirmed schedules with production planning, logistics, and shipping, and coordinate cross-functional solutions across planning, purchasing, sales, and management to optimize fulfillment and customer satisfaction.

Qualifications

• Commercial qualification; business training preferred.
• Experience in customer service, order management, or supply chain in international environment.
• Structured, analytical mindset with pragmatic problem solving.
• Ability to work independently while collaborating across functions.
• Good understanding of business processes and cross-functional interfaces with customers, sales, planning and purchasing.
• Hands-on ERP experience with SAP S/4HANA and strong Excel skills.
• Fluency in English and German.

Responsibilities

• Manage customer demand, order entries, schedule changes, pull-ins, push-outs, and cancellations.
• Gather order information and process orders accurately and professionally.
• Monitor confirmed schedules with production planning, logistics, and shipping.
• Coordinate cross-functional solutions and manage escalations across planning, purchasing, sales, and management.
• Manage demand allocation and order fulfillment in the ERP system with full visibility.
• Maintain accurate customer master data for efficient processes.
• Validate sales prices and process credit and debit notes.
• Support after-sales activities including quality complaints and RMAs.
• Analyze backlogs, deliveries and performance data to identify trends.
• Drive continuous improvement using digital/AI tools to raise efficiency.

Skills

Customer service

Order management

Cross-functional collaboration

ERP SAP S/4HANA

Excel skills

English fluency

German fluency

Analytical mindset

Problem solving

Process understanding

Education

Business Administration

Tools

SAP S/4HANA

Job description

Become a trusted partner for customers and sales teams by managing customer demand, order entries, schedule changes, pull‑ins, push‑outs, and cancellations.

Gather all required order information and process customer orders accurately and professionally.

Monitor confirmed schedules in collaboration with production planning, logistics, and shipping in Hungary.

Coordinate cross‑functional solutions by managing escalations and working closely with planning, purchasing, sales, and management.

Manage demand allocation and order fulfillment in the ERP system, ensuring full visibility and tracking.

Maintain accurate customer master data to support efficient business processes.

Validate sales prices with sales and product marketing and process customer credit and debit notes.

Support after‑sales activities, including quality complaints, RMAs, development charge invoicing, and operational reporting.

Analyze order backlogs, deliveries, and performance data to identify trends and improve transparency.

Drive continuous improvement by challenging processes, leveraging digital solutions, and applying modern technologies and AI tools to enhance efficiency and customer outcomes.

Qualification:

A commercial qualification, ideally complemented by advanced business training such as Business Administration.

Initial experience in customer service, order management, or supply chain in an international environment; electronics industry experience is an advantage.

A structured, analytical mindset and a pragmatic approach to problem‑solving.

The ability to work independently while collaborating effectively across functions.

A good understanding of business processes and cross‑functional interfaces involving customers, sales, planning, and purchasing.

Hands‑on experience with ERP systems such as SAP S/4HANA and strong Excel skills.

Fluency in English and German.

Strong organizational skills, resilience, and a solution‑oriented mindset.

Curiosity about new technologies and confidence using digital and AI tools.