Order Management Specialist (all genders)

Westcon-Comstor; Berlin; Hybrid; EUR 42,000 - 60,000; Full time

Job summary

Westcon-Comstor in Berlin is seeking an Order Management Specialist (all genders) to oversee end-to-end order processing, validate customer purchase orders, and ensure accurate ERP entry for timely shipment and invoicing.

The role involves coordinating with Sales, Finance, Purchasing and Warehouse, delivering high customer service, resolving discrepancies, and maintaining thorough documentation across the order cycle.

Qualifications

• Validate and process customer purchase orders with accuracy.
• Manage orders in ERP from entry to shipment and invoicing.
• Resolve order discrepancies promptly.
• Provide responsive customer support to queries.
• Collaborate with Sales, Finance, Purchasing, and Warehouse.
• Maintain documentation throughout the order cycle.
• Ensure compliance with company policies and customer requirements.
• Fluent English; other languages advantageous.

Responsibilities

• Validate and process customer purchase orders.
• Manage orders in ERP from entry to shipment and invoicing.
• Resolve order-related issues promptly.
• Provide professional support to customer queries.
• Collaborate with internal teams and external partners to ensure smooth order fulfilment.
• Review backlog of orders to completion.
• Maintain accurate documentation throughout the cycle.
• Ensure all orders comply with policies and regulations.

Skills

Organizational skills

Multitasking

Communication skills

Interpersonal skills

ERP SAP/Oracle

Attention to detail

Problem-solving

Teamwork

Customer focus

Fluent English

Education

Commercial apprenticeship

Tools

SAP

Oracle

Job description

Order Management Specialist (all genders)

Location: Berlin, Paderborn, Mönchengladbach, hybrid (3 days office / 2 days remote)

Competitive salary + excellent benefits

Role Description

The Order Management Specialist is responsible for overseeing the end-to-end order processing workflow. This includes validating customer purchase orders, resolving discrepancies, and ensuring accurate entry into the ERP system for timely shipment and invoicing. The role requires regular interaction with internal departments such as Sales, Finance, Purchasing, and Warehouse, as well as external stakeholders including customers, third-party carriers, and vendors. A key focus is maintaining high standards of customer service throughout the pre- and post-invoice stages. To be effective, the role demands strong attention to detail, excellent communication and problem-solving skills, and proven experience in order processing and customer service. The ability to build and maintain productive relationships across teams and with external partners is essential.

Key Responsibilities

• Validate and process customer purchase orders, ensuring accuracy and completeness.
• Manage orders through the ERP system from entry to shipment and invoicing.
• Resolve order-related issues and discrepancies in a timely manner.
• Provide responsive and professional support to customer queries.
• Collaborate with internal teams and external partners to ensure smooth order fulfilment.
• Review and manage the backlog of orders through to completion
• Maintain accurate documentation and records throughout the order cycle.
• Ensure all orders comply with company policies, industry regulations, and customer requirements.

Person Specification

• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficiency in ERP software (e.g., SAP, Oracle).
• Attention to detail and problem-solving skills.
• Ability to work collaboratively in a team environment.
• Customer-focused approach with a commitment to providing excellent service.

Your Profile

• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Attention to detail and problem-solving skills.
• Ability to work collaboratively in a team environment.
• Customer-focused approach with a commitment to providing excellent service.
• Fluent english, other languages can be an advantage
• completed commercial apprenticeship

Our Benefits

• 30 days vacation and up to 30 days workation per year.
• Regular company events: We live team spirit!On-the-job training and extensive development opportunities.
• JobRad leasing: Mobility reimagined.
• Company pension plan and numerous discounts via "Corporate Benefits".
• Stay fit and healthy: Access to thousands of gyms as well as wellness and mental well-beingapps.
• Germany ticket subsidy for relaxed and affordable travel.

What we offer

• An inclusive and supportive work environment where diversity is celebrated.
• Opportunities for professional growth, learning, and career development.
• Flexible working arrangements, health insurance, and other benefits to support your wellbeing. A culture of collaboration, innovation, and accountability.

Commitment to diversity & inclusion

We are an equal opportunity employer and value diversity in our workforce. We welcome applications from individuals of all backgrounds, regardless of race, ethnicity, gender, age, disability, sexual orientation, or any other protected characteristic. Equity is at the heart of all our departments androles.

If you need reasonable adjustments during the recruitment process, please let us know.