German Speaking - Customer Support Representative (EU)

Cross Border Talents; Hannover; On-site; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Relocation support

Paid training

Career growth opportunities

Multicultural environment

Job summary

Cross Border Talents is seeking a German-speaking Customer Support Representative (EU) to join a full-time team with EU relocation support. The role requires EU citizenship and the right to work within the European Union.

You will manage inquiries via phone, email, chat, or social media, provide accurate product information, and maintain detailed records. A strong German (C1+) and English (B2+) plus empathy are essential for success.

Qualifications

• C1+ level German (written and spoken).
• B2+ level English (written and spoken).
• Strong communication and interpersonal skills.
• Ability to handle customers with patience and empathy.
• Experience with CRM systems (preferred).
• Good problem-solving and multitasking abilities.
• Ability to work independently and in a team.
• Willingness to work in shifts (if required).
• High school diploma required; Bachelor's degree is a plus.

Responsibilities

• Respond to customer inquiries via phone, email, chat, or social media
• Resolve customer complaints and issues in a professional and timely manner
• Provide accurate information about products, services, and company policies
• Maintain detailed and accurate records of customer interactions
• Escalate complex issues to the appropriate department when required
• Follow company guidelines, quality standards, and performance metrics
• Ensure high levels of customer satisfaction and service quality

Skills

German language (C1+)

English proficiency (B2+)

Communication skills

Interpersonal skills

Empathy

Problem solving

Multitasking

Teamwork

Shift flexibility

Education

High school diploma

Bachelor's degree preferred

Tools

CRM systems

Job description

German Speaking - Customer Support Representative (EU)

Job Openings German Speaking - Customer Support Representative (EU)

About the job German Speaking - Customer Support Representative (EU)

Location EU-based (Relocation required – support provided)

Employment Type Full-time

Eligibility EU citizens only (right to work within the European Union required)

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or social media
• Resolve customer complaints and issues in a professional and timely manner
• Provide accurate information about products, services, and company policies
• Maintain detailed and accurate records of customer interactions
• Escalate complex issues to the appropriate department when required
• Follow company guidelines, quality standards, and performance metrics
• Ensure high levels of customer satisfaction and service quality

Requirements

• C1 or higher level of German(written and spoken)
• B2 or higher level of English (written and spoken)
• Strong communication and interpersonal skills
• Ability to handle customers with patience and empathy
• Basic computer skills and familiarity with CRM systems (preferred)
• Good problem-solving and multitasking abilities
• Ability to work independently and as part of a team
• Flexibility to work in shifts (if required)
• Education: High school diploma required (Bachelors degree is a plus)

What We Offer

• Competitive salary and performance-based bonuses
• Paid training and career growth opportunities
• Supportive and multicultural work environment