Administration & Customer Support Specialist - Bilingual

HappyGlobal Service; Frankfurt; On-site; EUR 38,000 - 52,000; Full time

Job summary

HappyGlobal Service in Frankfurt is seeking a capable office administrator to oversee daily office operations, office environment maintenance, and procurement coordination. You will support the customer service team with Level 1 inquiries, process orders, returns, and handle supplier communications with a professional, service-minded approach.

The role requires a Bachelor’s degree, fluency in German, Mandarin, and strong organizational skills to prioritize tasks across administration and

Qualifications

• Bachelor's degree or above.
• Experience in administration, office management or customer service preferred.
• Fluent in German; Mandarin required; English helpful.

Responsibilities

• Oversee daily administrative affairs of the Frankfurt office, including office environment maintenance and operations support.
• Manage inquiry, procurement and inventory of office supplies; maintain daily supplier communications.
• Coordinate external service providers (property management, IT, cleaning, maintenance) and assist with visitor reception and meeting arrangements.

Skills

German fluency

Mandarin

Customer service mindset

Strong organization

Education

Bachelor's degree or above

Job description

• Responsible for the daily administrative affairs of the Frankfurt, Germany office, office environment maintenance, and daily office operations support;
• Responsible for the inquiry, procurement, and inventory management of office supplies, and maintaining daily communication with relevant suppliers;
• Responsible for daily communication and coordination with external service providers such as property management, IT, cleaning, and maintenance;
• Assist with office visitor reception, meeting arrangements, and other daily office coordination tasks.

2. Customer Support

• Support the customer service team in handling Level 1 customer inquiries as required by business needs, including hotline, online chat, and ticket channels;
• Handle customer issues related to orders, logistics, returns and exchanges, basic product information, product usage, and accessories;
• Clearly record customer requests and follow up promptly or escalation complex cases when necessary;
• Support customers in a friendly, professional, and solution-oriented manner to ensure a good customer experience.

Qualifications

• Bachelor's degree or above;
• Experience in administration, office management, customer service, e-commerce support, or related fields is preferred;
• Fluent in German (listening, speaking, reading, and writing); Mandarin is a required qualification; English communication skills are preferred;
• Detail-oriented and well-organized, with a strong sense of responsibility and execution ability;
• Possesses a strong service mindset, customer orientation, and team collaboration spirit;
• Able to reasonably prioritize work and flexibly switch between administrative affairs and customer support tasks according to business needs.