Customer Service Representative - Chinese Speaking

Maxphotonics Co.,Ltd; Gilching; On-site; EUR 36,000 - 48,000; Full time

Job summary

Maxphotonics Co.,Ltd is seeking a Customer Service Representative to support the Sales team and own Sales Orders in the ERP system. Mandarin fluency is required to effectively assist Mandarin-speaking partners and ensure accurate order processing.

The role emphasizes precise data entry, proactive coordination between customers, sales, and internal departments, and strong communication with all stakeholders in a fast-paced environment.

Qualifications

• Fluency in Mandarin (written and spoken) required.
• Proficiency in English required.
• Experience with ERP systems (SAP, Oracle, NetSuite or similar).
• Strong data entry accuracy and attention to detail.
• Excellent communication and organizational skills; ability to manage multiple priorities.
• Customer-focused mindset with strong problem-solving abilities.

Responsibilities

• Accurately enter and maintain Sales Orders in the ERP system.
• Review purchase orders for accuracy, pricing, and terms before entry.
• Manage order acknowledgements and confirmations.
• Track order status, delivery timelines, and fulfillment progress.
• Communicate with customers regarding order updates, changes, or issues.
• Coordinate with sales, operations, logistics, and finance to resolve discrepancies.
• Maintain organized and accurate customer records within the ERP system.
• Support Sales Management with reporting and order-related data as needed.
• Ensure compliance with company policies and internal controls.

Skills

Mandarin fluency

English proficiency

ERP experience

Data entry accuracy

Communication

Organizational skills

Multitasking

Customer-focused

Problem-solving

Tools

SAP

Oracle

NetSuite

Job description

We are seeking a detail-oriented and customer-focused Customer Service Representative to support our Sales team.

This role is responsible for the accurate entry, processing, and day-to-day ownership of Sales Orders within the company’s ERP system. The ideal candidate will serve as a key point of contact for order-related communication, ensuring timely processing, accurate data entry, and proactive coordination between customers, sales, and internal departments. Fluency in Mandarin is required to effectively support Mandarin-speaking partners.

Key Responsibilities

• Accurately enter and maintain Sales Orders in the ERP system
• Review purchase orders for accuracy, pricing, and terms before entry
• Manage order acknowledgements and confirmations
• Track order status, delivery timelines, and fulfillment progress
• Communicate with customers regarding order updates, changes, or issues
• Coordinate with sales, operations, logistics, and finance to resolve discrepancies
• Maintain organized and accurate customer records within the ERP system
• Support Sales Management with reporting and order-related data as needed
• Ensure compliance with company policies and internal controls

Qualifications & Skills

• Fluency in Mandarin (written and spoken) required
• Proficiency in English required
• Experience with ERP systems (SAP, Oracle, NetSuite, or similar preferred)
• Strong data entry accuracy and attention to detail
• Excellent communication and organizational skillsAbility to manage multiple priorities in a fast-paced environment
• Customer-focused mindset with strong problem-solving abilities