Customer Care & Solutions Specialist

Approach People Recruitment; Gerbershausen; On-site; EUR 38,000 - 52,000; Full time

Job summary

Approach People Recruitment is looking for a Customer Care & Solutions Specialist to join a fast-growing international company in Germany. You will own customer cases from first contact to resolution, handling inquiries by phone, email, and ticketing systems while coordinating with service partners and dealers.

Fluent German and English are required, with Polish and other languages a plus. The role combines hands-on customer interaction with basic technical problem solving in a Central Europe

Qualifications

• Experience in customer service or care in a tech-focused environment.
• Practical understanding of mechanical, industrial, or basic electrical systems.
• Ability to manage multiple topics in a structured way.
• Strong communication and proactive ownership.

Responsibilities

• Managing customer and dealer enquiries by phone, email and ticketing systems.
• Taking full ownership of cases and ensuring they are followed through to resolution.
• Identifying issues, defining next steps and coordinating the appropriate actions.
• Providing customers with clear and timely communication throughout the process.
• Handling orders, deliveries, invoices, order changes and webshop-related enquiries.
• Providing first-line technical support on product use, maintenance and basic troubleshooting.
• Coordinating with service partners and dealers when required.
• Supporting internal Sales and other teams with customer and order-related topics.
• Working with ERP and ticketing systems and maintaining accurate case documentation.
• Contributing to the continuous improvement of Customer Care processes and ways of working.

Skills

Customer service

Technical understanding

Ownership

Job description

Customer Care & Solutions Specialist – Germany

Are you customer-oriented, practical, and comfortable solving technical issues? Do you enjoy taking ownership of customer cases and making sure things get resolved from start to finish?

For an international and fast-growing company specialising in professional mobile heating, cooling and power solutions, we are looking for a Customer Care & Solutions Specialist to join the team in Germany.

Location: ideally near Gerbershausen

The Role

You will play a central role in the Customer Care function, taking ownership of customer cases from the first contact through to resolution.

Your responsibilities will include:

• Managing customer and dealer enquiries by phone, email and ticketing systems
• Taking full ownership of cases and ensuring they are followed through to resolution
• Identifying issues, defining next steps and coordinating the appropriate actions
• Providing customers with clear and timely communication throughout the process
• Handling orders, deliveries, invoices, order changes and webshop-related enquiries
• Providing first-line technical support on product use, maintenance and basic troubleshooting
• Assessing whether issues can be resolved remotely or require technical intervention
• Coordinating with service partners and dealers when requiredSupporting internal Sales and other teams with customer and order-related topics
• Working with ERP and ticketing systems and maintaining accurate case documentation
• Contributing to the continuous improvement of Customer Care processes and ways of working

We are looking for someone who is hands-on, structured and solution-oriented, and who enjoys combining customer interaction with technical problem-solving.

You have

• Previous experience in Customer Service, Customer Care or a similar customer-facing role
• A practical technical understanding, ideally within a mechanical, industrial or basic electrical
• The ability to manage multiple topics simultaneously in a structured way
• Strong communication and customer service skills
• A reliable and proactive approach, with a strong sense of ownership
• Experience with an ERP or ticketing system is a plus

German and English are required

Polish would be an advantage.

Additional languages such as Italian, Spanish and/or Turkish are also highly valued.

You will join an international and growing company in an entrepreneurial, low-hierarchy environment where ideas can quickly turn into action.

This is an opportunity to take a central role in developing a unified Customer Care function across Central Europe, with real responsibility and visible impact.