Customer Service Executive

Cencora; Berlin; Vor Ort; EUR 35.000 - 50.000; Vollzeit

Zusammenfassung

A global logistics company in Berlin is seeking a Customer Service Representative to support international operations. You will engage with customers and maintain relationships while ensuring compliance with logistical regulations. Ideal candidates are fluent in English and German, possess strong communication and problem-solving skills, and have a background in business administration or logistics. This full-time position offers a dynamic work environment with opportunities for growth.

Qualifikationen

• Fluent in English and German.
• Effective oral and written communication skills.
• Strong problem-solving, analytical, and investigative skills.

Aufgaben

• Engage in effective personal communication with customers, colleagues, and suppliers.
• Maintain effective relationships with clients and support their complex needs.
• Ensure all shipments and customs requirements are handled according to regulations.
• Calculate, prepare, and present quotes for customers.
• Generate sales leads and collaborate with sales on account development.

Kenntnisse

Abinitio

Business Analysis

Logistics & Procurement

Client Services

Business Analytics

Ausbildung

Broad training in business administration logistics or operations

Tools

Microsoft Word

Excel

Power Point

Outlook

Jobbeschreibung

Our team members are at the heart of everything we do. At Cencora we are united in our responsibility to create healthier futures and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

This role is in support of Cencoras global logistics and storage services marketed through our World Courier business.

Under broad supervision of the Customer Service Manager you will become an integral part of our team acting as first point of contact for our customers on an international level. Our Customer Service teams works closely with other offices around the world as well as vendors and governmental agencies to find optimal solutions for our customers complex logistical needs. We offer an exciting and dynamic work place that rewards self initiatives and thinking outside the box. World Courier offers a diverse working environment with short decision paths flat hierarchies and eye-level communication between all company employees.

Responsibilities

• Engage in effective personal communication with customers colleagues and suppliers
• Maintain effective relationships with clients and proactively support their complex needs
• Ensure all shipments and customs requirements are handled according to company and international regulations
• Calculate prepare and present quotes for external and internal customers in line with established guidelines and policies
• React flexibly to deviations in shipments and provide customers with suitable and efficient solutions
• Generate sales leads and collaborate with sales on identification and development of potential and existing accounts

Requirements

• Requires broad training in fields such as business administration logistics or operations
• Fluent in English and German
• Effective oral and written communication
• Ability to represent a positive and professional image
• Able to prioritize work load and consistently meet deadlines; possess exceptional time management skills and attention to detail
• Strong problem solving analytical and investigative skills to bring issues to resolution
• Flexibility in working shifts
• Proficient knowledge of Microsoft Word Excel Power Point and Outlook

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.

The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Key Skills

• Abinitio
• Business Analysis
• Logistics & Procurement
• Client Services
• Business Analytics

Employment Type

Full-Time

Experience

years

Vacancy

1

Affiliated Companies

World Courier (Deutschland) GmbH