Customer Service Assistant

Jobtailor; Deutschland; Vor Ort; EUR 28.000 - 38.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a customer support specialist who ensures a positive, clear, and solution-oriented experience for customers. You will provide multi-channel support, log requests, and help resolve inquiries with empathy and efficiency.

You will bridge customer needs with internal teams, escalate when necessary, and contribute to process improvements while keeping KPIs in focus.

Qualifikationen

• High school diploma.
• Good communication skills.
• Commitment, responsibility and dedication.
• Energy, proactivity and a positive attitude in daily work.
• Comfortable working in a team and interacting with people.

Aufgaben

• Provide customer support through channels (chat, phone, email).
• Log and track requests, complaints, inquiries, and appointment scheduling.
• Act as a bridge between customer and company, focusing on empathy and quality information.
• Escalate issues to appropriate departments and follow up until resolution.
• Meet deadlines, quality targets, productivity goals, and KPIs.
• Contribute to continuous improvement of processes.

Kenntnisse

Empathy

Efficiency

Positive attitude

Proactivity

Commitment

Communication

Ausbildung

High School Diploma

Jobbeschreibung

Responsibilities

• Ensure a positive, clear, and solution-oriented experience for customers, acting as a bridge between the customer and the company with a focus on empathy, efficiency, quality of information, and resolving requests.
• Provide customer support through channels (chat, phone, email).
• Log and track requests, complaints, inquiries, and appointment scheduling.
• Work on problem resolution, seeking solutions within established processes.
• Escalate issues to the appropriate departments when necessary and follow up until resolution.
• Meet deadlines, quality targets, productivity goals, and area KPIs.
• Contribute to the continuous improvement of processes.

Requirements

• High school diploma.
• Good communication skills.
• Commitment, responsibility, and dedication.
• Energy, proactivity, and a positive attitude in daily work.
• Comfortable working in a team and interacting with people.

Soft Skills

• Empathy
• Efficiency
• Positive Attitude
• Proactivity
• Commitment

Certifications & Qualifications

• High School Diploma