Customer Support Representative – Full-Time / Part-Time

Jobtailor; Deutschland; Vor Ort; EUR 36.000 - 52.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a customer support specialist to respond to inquiries across email, chat, and digital channels. You will identify customer needs, provide accurate information, and resolve issues with timely follow-up.

The role emphasizes collaboration across departments and meticulous record-keeping in a remote setting. The ideal candidate demonstrates strong written and verbal communication, problem-solving abilities, and the discipline to work independently from a dedicated home

Qualifikationen

• Proven experience in a customer-facing role such as support, client services, or similar.
• Excellent written and verbal communication with high attention to detail.
• Strong problem solving and able to think on your feet.
• Proficient with computers and comfortable learning new software/digital platforms.
• Reliable internet connection and a quiet, dedicated workspace suitable for remote work.
• Excellent time management and organisational skills; able to work independently.
• Positive attitude and genuine desire to help customers.

Aufgaben

• Respond to customer enquiries via email, chat, and other digital channels in a professional and timely manner.
• Identify and assess customers' needs to achieve satisfaction and resolution.
• Provide accurate, valid, and complete information using the right tools and methods.
• Handle customer complaints with appropriate solutions and follow-up to ensure resolution.
• Maintain detailed records of customer interactions and process customer accounts.
• Assist with data management and administrative tasks as part of digital workflow solutions.
• Collaborate with team members and other departments to ensure seamless service for clients.

Kenntnisse

Customer-facing experience

Clear written and verbal communication

Problem solving

Computer literacy and quick learner

Remote work setup and discipline

Time management

Positive attitude and helpfulness

Jobbeschreibung

Responsibilities

• Responding to customer enquiries via email, chat, and other digital channels in a professional and timely manner.
• Identifying and assessing customers' needs to achieve satisfaction and resolution.
• Providing accurate, valid, and complete information by using the right methods and tools.
• Handling customer complaints, providing appropriate solutions and alternatives within the time limits, and following up to ensure resolution.
• Maintaining detailed records of customer interactions, processing customer accounts, and filing documents.
• Assisting with data management and other administrative tasks as part of our digital workflow solutions.
• Collaborating with team members and other departments to ensure a seamless service for our clients.

Requirements

• Proven experience in a customer‑facing role, such as customer support, client services, or a similar position.
• Exceptional written and verbal communication skills, with a keen eye for detail.
• Strong problem‑solving skills and the ability to think on your feet.
• Proficient in using computers and comfortable learning new software and digital platforms.
• Must have a reliable internet connection and a quiet, dedicated workspace suitable for remote work.
• Excellent time‑management and organisational skills, with the ability to work independently and manage your own workload.
• A positive attitude and a genuine desire to help customers.

Core Competencies

Demonstrates expertise in customer support and client services, with strong written and verbal communication skills. Proficient in problem‑solving and time management, ensuring customer satisfaction through effective digital communication and collaboration.