Live Chat Agent, Help Desk Representative, FT

Jobtailor; Deutschland; Vor Ort; EUR 28.000 - 36.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a customer support agent to provide real-time assistance via live chat, email, and online messaging. You will document interactions in the CRM, follow policies, and collaborate with the team.

Ideal candidates have a high school diploma, strong written communication, and the ability to handle multiple chats while learning new software and maintaining a dedicated home workspace with reliable internet.

Qualifikationen

• High school diploma or equivalent required.
• Experience in customer service or live chat support preferred but not required.
• Excellent written communication, grammar, and typing skills.
• Strong problem-solving and critical-thinking abilities.
• Ability to multitask and manage multiple chat conversations simultaneously.
• Comfortable learning new software and customer support platforms.
• Self-motivated with the ability to work independently.
• Reliable high-speed internet connection and a dedicated home workspace.

Aufgaben

• Provide real-time customer support through live chat, email, and online messaging platforms
• Assist customers with product inquiries, account support, order status, and basic technical troubleshooting
• Serve as a key point of contact, delivering timely and accurate solutions to ensure an exceptional customer experience
• Accurately document customer interactions within the company's CRM or help desk system
• Follow company policies, procedures, and quality assurance standards
• Collaborate with team members and supervisors to continuously improve customer service

Kenntnisse

Written communication

Typing skills

Problem solving

Multitasking

Independent work

Learn new software

Home workspace

Reliable internet

Ausbildung

High school diploma

Tools

Help desk system

Customer support software

Online messaging platforms

Jobbeschreibung

Responsibilities

• Provide real-time customer support through live chat, email, and online messaging platforms
• Assist customers with product inquiries, account support, order status, and basic technical troubleshooting
• Serve as a key point of contact, delivering timely and accurate solutions to ensure an exceptional customer experience
• Accurately document customer interactions within the company's CRM or help desk system
• Follow company policies, procedures, and quality assurance standards
• Collaborate with team members and supervisors to continuously improve customer service

Qualifications

• High school diploma or equivalent required
• Previous experience in customer service, live chat support, help desk, technical support, or call center operations is preferred but not required
• Excellent written communication, grammar, and typing skills
• Strong problem-solving and critical‑thinking abilities
• Ability to multitask and manage multiple chat conversations simultaneously
• Comfortable learning new software and customer support platforms
• Self‑motivated with the ability to work independently
• Reliable high‑speed internet connection and a dedicated home workspace

Core Competencies

Demonstrates expertise in providing real-time customer support through various communication channels, ensuring timely and accurate solutions while maintaining high standards of documentation and collaboration.

Tools & Technologies

• Online Messaging Platforms
• Help Desk System
• Customer Support Software