Customer Success Executive

Jobtailor; Deutschland; Vor Ort; EUR 28.000 - 40.000; Vollzeit

Zusammenfassung

Jobtailor in Germany is seeking a customer experience focused team member to handle admin tasks and respond to customer enquiries by phone and email. You will prioritise calls, organise your workload, and escalate issues when needed to ensure timely resolution.

Join a collaborative team and contribute to high service standards. The role emphasizes a friendly telephone manner, proactivity, and a positive attitude to model best practices for other departments.

Qualifikationen

• Passionate about delivering great customer experiences.
• Friendly, confident telephone manner.
• Excellent verbal and written communication skills.
• Strong problem-solver.
• Organised, methodical, and proactive.
• Collaborative team player.

Aufgaben

• Meet and exceed admin task targets by completing all assigned work within agreed timeframes.
• Prioritise incoming calls (with occasional outbound calls when required).
• Organise and manage your workload to ensure all agreed tasks are completed consistently and on time.
• Escalate enquiries appropriately, and follow up to ensure timely resolution.
• Demonstrate a positive, can-do attitude and act as a role model in behaviour and approach.
• Support other internal departments when required and agreed with the Customer Success Manager.

Kenntnisse

Customer Experience

Telephone Skills

Verbal Communication

Problem Solving

Organised Proactive

Team Player

Jobbeschreibung

Responsibilities

• Meet and exceed admin task targets by completing all assigned work within agreed timeframes.
• Prioritise incoming calls (with occasional outbound calls when required).
• Organise and manage your workload to ensure all agreed tasks are completed consistently and on time.
• Escalate enquiries appropriately, and follow up to ensure timely resolution.
• Demonstrate a positive, can-do attitude and act as a role model in behaviour and approach.
• Support other internal departments when required and agreed with the Customer Success Manager.

Requirements

• Passionate about delivering great customer experiences
• Friendly, confident telephone manner
• Excellent verbal and written communication skills
• Strong problem-solver
• Organised, methodical, and proactive
• Collaborative team player

Soft Skills

• Friendly Telephone Manner
• Positive Attitude
• Collaborative Team Player
• Methodical Approach
• Proactive Mindset