Client Care Representative – Temp

Jobtailor; Deutschland; Vor Ort; EUR 26.000 - 32.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a customer service associate to engage with clients, address inquiries, and maintain accurate records. The role focuses on delivering clear communication, resolving issues, and supporting certification programs.

You will process applications, audits, and related tasks with attention to detail, collaborating with colleagues to improve processes and client experiences while upholding professional standards.

Qualifikationen

• At least one year of experience in a similar role.
• Strong written communication; ability to draft concise letters and reports.
• Excellent interpersonal, organizational and collaboration skills.
• Ability to work independently and in a team; problem-solving ability.
• Attention to detail and professional demeanor.

Aufgaben

• Engage directly with clients, addressing inquiries and concerns.
• Resolve customer issues via phone, web, or email.
• Process applications and audits accurately and timely.
• Provide guidance on certification pathways and eligibility.
• Maintain accurate customer database and communicate with departments.
• Keep knowledge up-to-date on company policies and program updates.
• Enhance and document processes and procedures.
• Maintain high levels of professionalism and phone etiquette.

Kenntnisse

Strong communication

Interpersonal skills

Attention to detail

Teamwork

Customer service

Problem solving

Written communication

Jobbeschreibung

Responsibilities

• Engage directly with clients, addressing their inquiries and concerns
• Resolve customer issues and concerns via phone, web, or e‑mail correspondence
• Process applications, application audits, and other related work in a timely and accurate manner
• Provide guidance regarding certification pathways and eligibility requirements
• Maintain accurate customer database
• Work with department(s) to develop and facilitate customer communications
• Maintain knowledge on company policies and program updates
• Enhance and document processes and procedures as required
• Maintain high levels of professionalism and phone etiquette

Requirements

• At least one year of experience in a similar role
• Good interpersonal skills with ability to interact effectively, efficiently, and professionally with individuals at all levels
• Demonstrated skill in writing concise, logical and grammatically correct letters and reports
• Strong communication, organizational and collaborative skills
• Ability to apply attention to detail
• Strong customer service skills
• Consistent attention to detail
• Ability to work in a team environment
• Ability to maintain positive attitude under stressful conditions
• Ability to work independently and be able to solve basic problems

Core Competencies

Demonstrates strong customer service skills and effective communication abilities while maintaining attention to detail and professionalism in client interactions. Capable of processing applications accurately and enhancing customer communication processes.