Customer Care Agent

Jobtailor; Deutschland; Vor Ort; EUR 32.000 - 45.000; Vollzeit

Zusammenfassung

Jobtailor in Germany is seeking a customer service professional to deliver responsive, professional support across industries. You will qualify requests, process orders, and maintain strong customer relationships, collaborating with internal teams to ensure timely and accurate service delivery.

You should have at least two years in a customer service role, excellent English communication, and proficiency with Microsoft Office and CRM systems such as Salesforce or SAP.

Qualifikationen

• Minimum two years of experience in a customer service role focused on customer satisfaction.
• Excellent communication skills in English, both spoken and written.
• Proficiency in IT tools including Microsoft Office and CRM systems (Salesforce and SAP are a plus).
• Strong interpersonal and collaboration skills.
• Self-motivated, task-oriented and adaptable to a dynamic environment.
• Proven ability to multitask and thrive under pressure.
• Driven by results and a passion for delivering excellent customer service.

Aufgaben

• Deliver responsive, professional, and solution-oriented support.
• Help create exceptional customer experience by managing inquiries.
• Qualify requests and process orders.
• Maintain strong customer relationships.
• Collaborate closely with internal teams to ensure timely and accurate service delivery.
• Engage with customers across a wide range of industries and regions.

Kenntnisse

Customer service

English language

CRM systems

Interpersonal skills

Multitasking

IT tools

Tools

Microsoft Office

Salesforce

SAP

Jobbeschreibung

Responsibilities

• Deliver responsive, professional, and solution-oriented support
• Help create exceptional customer experience by managing inquiries
• Qualify requests and process orders
• Maintain strong customer relationships
• Collaborate closely with internal teams to ensure timely and accurate service delivery
• Engage with customers across a wide range of industries and regions

Requirements

• Minimum two years of experience in a customer service role focused on customer satisfaction
• Excellent communication skills in English, both spoken and written
• Proficiency in IT tools including Microsoft® Office and CRM systems (Salesforce and SAP are a plus)
• Strong interpersonal and collaboration skills
• Self‑motivated, task‑oriented and adaptable to a dynamic environment
• Proven ability to multitask and thrive under pressure
• Driven by results and a passion for delivering excellent customer service