Customer Service and Sales Representatives

Jobtailor; Deutschland; Vor Ort; EUR 28.000 - 36.000; Vollzeit

Zusammenfassung

Jobtailor in Germany seeks a Customer Service Representative to handle inquiries via phone, email, chat and social media, calmly de-escalate issues, and escalate when necessary. You will respond to requests for assistance and/or payments, track call-related information for audits, and provide feedback on issues.

The role supports meeting sales objectives. The position requires a High School Diploma and at least 6 months of customer service experience, with a typing speed of 25 WPM and comfort

Qualifikationen

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Aufgaben

• Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Connect with customers via phone, email, chat, or social media to resolve questions or concerns.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible processing payments.
• Track all call-related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Meet sales objectives as defined.

Kenntnisse

Customer service

Sales experience

Typing 25 wpm

Windows OS

Multichannel support

Ausbildung

High School Diploma

Jobbeschreibung

Responsibilities

• Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Connect with customers via phone, email, chat, or social media to resolve questions or concerns.
• Calmly attempt to resolve and de‑escalate any issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible processing payments.
• Track all call‑related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Meet sales objectives as defined.

Requirements

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows‑based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.