Junior Customer Relationship Analyst – Customer Service

Jobtailor; Deutschland; Vor Ort; EUR 28.000 - 35.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a customer service representative to assist customers by phone, email, chat, or WhatsApp, resolving questions and logging interactions promptly to ensure a smooth journey.

You will forward requests to the appropriate departments and strive to deliver a positive end-to-end experience, drawing on strong communication, patience, empathy, and meticulous organizational skills.

Your focus will be delighting customers with responsive, friendly support and accurate documentation.

Qualifikationen

• Strong written and verbal communication skills.
• Patience and empathy.
• Organized and detail-oriented.
• A desire to delight our customers through exceptional service.

Aufgaben

• Assist customers via phone, email, chat, or WhatsApp.
• Resolve customer questions and log interactions accurately and promptly.
• Forward requests to the appropriate departments.
• Ensure a positive end-to-end customer experience!

Jobbeschreibung

• Assist customers via phone, email, chat, or WhatsApp.
• Resolve customer questions and log interactions accurately and promptly.
• Forward requests to the appropriate departments.
• Ensure a positive end-to-end customer experience!

Requirements

• Strong written and verbal communication skills
• Patience and empathy
• Organized and detail-oriented
• A desire to delight our customers through exceptional service