Customer Representative

Jobtailor; Deutschland; Remote; EUR 17.000 - 21.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a remote customer service representative to handle inbound calls from USA customers. You will explain billing, devices, and app setup while guiding users through step-by-step solutions across multiple screens and tools.

We value a friendly, reliable attitude and the ability to stay organized with two monitors, while delivering positive experiences and clear explanations.

Qualifikationen

• High school diploma or equivalent is required.
• At least 6 months of customer service experience is required.
• Remote customer service experience is preferred.
• Basic computer skills and internet navigation are required.

Aufgaben

• Take approximately 4+ customer calls per hour from customers across the USA.
• Provide customer service and create positive customer experiences.
• Explain cellular phones, billing, and general customer questions.
• Troubleshoot phone and service issues across multiple screens and systems.
• Guide customers through step-by-step instructions for changing SIM cards, downloading apps, adding contacts, and resolving complex device or service issues.
• Stay organized and motivated while using multiple systems simultaneously.
• Remain available and present for customers throughout the work shift.
• Collaborate with teammates and appreciate colleagues' differences, strengths, and talents.

Kenntnisse

Customer Service

Troubleshooting

Basic Computer Skills

Internet Navigation

Typing Skills

Ausbildung

High School Diploma or Equivalent

Tools

Two Monitors

Multiple Systems

Jobbeschreibung

• Take approximately 4+ customer calls per hour from customers across the USA


• Provide customer service and create positive customer experiences


• Explain cellular phones, billing, and general customer questions


• Troubleshoot phone and service issues across multiple screens and systems


• Guide customers through step-by-step instructions for changing SIM cards, downloading apps, adding contacts, and resolving complex device or service issues


• Stay organized and motivated while using multiple systems simultaneously


• Remain available and present for customers throughout the work shift


• Collaborate with teammates and appreciate colleagues' differences, strengths, and talents

Requirements

• High school diploma or equivalent required


• At least 6 months of customer service experience required


• Remote customer service experience preferred


• Basic computer skills, including general typing, common software applications, and internet navigation


• Internet connection with at least 20 Mbps upload speed and 100 Mbps download speed


• Internet providers using satellite, Wi-Fi, or cellular data are not compatible


• Quiet, distraction-free home office setting


• Ability to remain available and present throughout the shift except during assigned breaks and lunch


• Two monitors required


• Pre-employment background check and drug screen required


• Friendly attitude, desire to help, and learning-focused attitude


• Reliable internet connection

Core Competencies

Demonstrates strong customer service skills with the ability to troubleshoot and resolve issues effectively while maintaining a positive customer experience. Proficient in using multiple systems and tools to assist customers with cellular phone inquiries and technical support.

Highest-signal resume keywords

• Customer Service Experience


• Troubleshooting Skills


• Basic Computer Skills


• Remote Customer Service Experience


• Organizational Skills

Hard Skills

• Customer Service


• Troubleshooting


• Basic Computer Skills


• Internet Navigation


• Typing Skills

Soft Skills

• Friendly Attitude


• Desire to Help


• Learning-Focused Attitude

Certifications & Qualifications

• High School Diploma or Equivalent

Industry Keywords

• Customer Experience


• Cellular Phones


• Billing


• SIM Card Changes


• App Downloads

Tools & Technologies

• Two Monitors


• Multiple Systems