Associate Customer Service Representative

Jobtailor; Deutschland; Remote; EUR 30.000 - 42.000; Vollzeit

Zusammenfassung

Jobtailor in Germany seeks a customer service professional to resolve consumer issues across multiple channels, including phone and chat, while triaging complex cases to leads and managers. You will navigate CRM systems, ticketing tools, and shipping platforms to provide accurate updates and uphold policy standards.

The role requires a high school diploma, strong written and verbal communication, and the ability to work independently or in a team with a quiet workspace and reliable internet.

Qualifikationen

• High School Diploma or equivalent is required.
• Two years of customer service experience is strongly preferred.
• Experience with a ticketing system/CRM system.
• Remote working experience preferred.
• Professional written and verbal skills are essential.

Aufgaben

• Resolve general consumer issues and questions through specific communication channels.
• Manage customer communication on at least two channels, such as phone and chat.
• Triage and elevate issues to Leads, Senior Agents, and Managers.
• Identify the source of customer issues and communicate resolutions clearly and concisely.
• Navigate customer support software, CRM systems, knowledge bases, shipping platforms, and other tools.
• Complete consumer account updates accurately and verify consumer information.
• Adhere to policy and procedure requirements.
• Communicate expert-level product and service feature information to consumers.
• Upsell and support retention efforts as available.
• Stay current with department updates and policy changes through internal communication platforms.
• Meet quality, efficiency, performance metric, service level agreement, consumer satisfaction, and brand voice expectations.
• Perform additional assigned tasks.

Kenntnisse

Customer Service

CRM System Proficiency

Professional Written And Verbal Skills

Time Management

Interpersonal Skills

Team Collaboration

Self-Motivation

Adaptability

Ausbildung

High School Diploma or Equivalent

Tools

Ticketing System

CRM System

MS Office

Phone Systems

Jobbeschreibung

• Resolve general consumer issues and questions through specific communication channels
• Manage customer communication on at least two channels, such as phone and chat
• Triage and elevate issues to Leads, Senior Agents, and Managers
• Identify the source of customer issues and communicate resolutions clearly and concisely
• Navigate customer support software, CRM systems, knowledge bases, shipping platforms, and other tools
• Complete consumer account updates accurately and verify consumer information
• Adhere to policy and procedure requirements
• Communicate expert-level product and service feature information to consumers
• Upsell and support retention efforts as available
• Stay current with department updates and policy changes through internal communication platforms
• Meet quality, efficiency, performance metric, service level agreement, consumer satisfaction, and brand voice expectations
• Perform additional assigned tasks

Requirements

• High School Diploma or equivalent is required
• Two years of customer service experience is strongly preferred
• Experience with a ticketing system/CRM system
• Remote working experience preferred
• Sales, Supplement, Health, or Nutrition work experience a plus
• Proficient with MS Office software and phone systems a plus
• Ability to sit/stand at desk for daily shifts with headset and finger dexterity for typing, required
• High-speed internet
• Quiet and dedicated workspace
• Flexibility for weekend and holiday shifts
• Professional written and verbal skills
• Exceptional interpersonal skills
• Self-starter, self-motivation, and discipline
• Time management
• Receptiveness to constructive feedback
• Adaptability
• Ability to organize a large amount of information
• Ability to work independently and in a team environment
• This position is not eligible for Visa Sponsorship

Core Competencies

Demonstrates expertise in customer service, effectively managing communication across multiple channels while resolving consumer issues. Proficient in CRM systems and adept at maintaining high standards of performance metrics and consumer satisfaction.

Highest-signal resume keywords

• Customer Service Experience
• CRM System Proficiency
• Professional Written And Verbal Skills
• Time Management
• Interpersonal Skills

ATS Optimization Keywords

Hard Skills

• Customer Issue Resolution
• Account Updates
• Sales Support
• Product Knowledge
• Ticketing System Experience

Soft Skills

• Self-Motivation
• Adaptability
• Organizational Skills
• Receptiveness To Feedback
• Team Collaboration

Certifications & Qualifications

• High School Diploma Or Equivalent

Industry Keywords

• Consumer Satisfaction
• Service Level Agreement
• Retention Efforts
• Health And Nutrition Experience

Tools & Technologies

• Customer Support Software
• MS Office Software
• Communication Platforms
• Shipping Platforms