Medical Customer Service Representative

Jobtailor; Deutschland; Remote; EUR 32.000 - 40.000; Vollzeit

Benefits dieser Stelle

Remote work

Zusammenfassung

Jobtailor is seeking a remote patient support specialist to serve as the primary contact for patients. The role handles 45+ calls daily, processes payments over the phone, and helps set up payment plans. Candidates should be comfortable reading EOBs and navigating multiple systems while managing several tasks.

Excellent communication and problem-solving skills are essential, along with a dedicated home office setup and a reliable high-speed internet connection.

Qualifikationen

• 1-2 years of recent call center experience.
• Medical terminology is a plus.
• Dedicated work from home setup.
• High speed internet connection required.
• Ability to read EOBs.
• Ability to work within multiple systems at the same time and juggle multiple tasks.
• Ability to work Monday-Friday, 8:00am-4:30pm.
• 40-hour work week.

Aufgaben

• Serve as the main point of contact for patients
• Answer 45+ calls per day
• Take payments over the phone
• Help patients set up payment plans
• Read EOBs and assist patients with inquiries
• Work within multiple systems simultaneously and juggle multiple tasks

Kenntnisse

Call Center Experience

Medical Terminology

EOB Reading

Payment Processing

Multi-Tasking

Tools

Multiple Systems

Jobbeschreibung

• Serve as the main point of contact for patients


• Answer 45+ calls per day


• Take payments over the phone


• Help patients set up payment plans


• Read EOBs and assist patients with inquiries


• Work within multiple systems simultaneously and juggle multiple tasks

Requirements

• 1-2 years of recent call center experience


• Medical terminology is a plus


• Dedicated work from home setup


• High speed internet connection required


• Ability to read EOBs


• Ability to work within multiple systems at the same time and juggle multiple tasks


• Ability to work Monday-Friday, 8:00am-4:30pm


• 40-hour work week

Core Competencies

Demonstrates strong communication skills and the ability to manage multiple tasks effectively while providing excellent patient support. Proficient in handling payment processes and reading EOBs within a call center environment.

Highest-signal resume keywords

• Call Center Experience


• Medical Terminology


• EOB Reading


• Payment Processing


• Multi-Tasking

Hard Skills

• Call Handling


• Payment Plan Setup


• EOB Assistance


• System Navigation


• Task Management

Soft Skills

• Communication


• Customer Service


• Problem Solving

Industry Keywords

• Patient Support


• Healthcare


• Remote Work


• High Speed Internet