Support Specialist - Tech

Jobtailor; Deutschland; Remote; EUR 28.000 - 42.000; Vollzeit

Zusammenfassung

Jobtailor seeks a proactive Technical Support Specialist to assist internal and external customers. You will act as liaison across Technology Services and business units, providing prompt resolutions via phone, email, and chat.

Responsibilities include troubleshooting, remote desktop support, and documenting interactions while maintaining knowledge of supported products. A proactive, customer-focused mindset is essential.

Qualifikationen

• High school diploma or equivalent.
• Minimum 1 year of related work experience.
• Technical support experience.
• Strong troubleshooting skills.
• Ability to communicate via phone, email, and chat.
• Ability to use software solutions and computer systems.
• Ability to monitor requests, communicate with customers, and deliver solutions with urgency.
• Technical working knowledge of supported products.

Aufgaben

• Serve as the single point of contact for technical support for internal and external customers across the enterprise.
• Act as liaison between customers, Technology Services functional areas, management, support groups, and business units.
• Provide technical support via phone, email, and chat.
• Interpret customer needs and identify possible resolutions using software solutions, personal knowledge, and troubleshooting skills.
• Remote control desktops to resolve technical issues.
• Follow established procedures to handle inquiries and resolve concerns.
• Handle customer communications using incident handling, escalation, quality measurement procedures, and work instructions.
• Document and track customer contacts using software solutions and computer systems.
• Monitor requests and own customer requests through end-to-end resolution.
• Maintain technical working knowledge of supported products.
• Perform other duties as assigned.

Kenntnisse

Troubleshooting skills

Technical support experience

Customer communication

Software solutions proficiency

Incident handling

Phone/Email/Chat communication

Ausbildung

High school diploma or equivalent

Tools

Remote control software

Incident tracking software

Jobbeschreibung

• Serve as the single point of contact for technical support for internal and external customers across the enterprise
• Act as liaison between customers, Technology Services functional areas, management, support groups, and business units
• Provide technical support via phone, email, and chat
• Interpret customer needs and identify possible resolutions using software solutions, personal knowledge, and troubleshooting skills
• Remote control desktops to resolve technical issues
• Follow established procedures to handle inquiries and resolve concerns
• Handle customer communications using incident handling, escalation, quality measurement procedures, and work instructions
• Document and track customer contacts using software solutions and computer systems
• Monitor requests and own customer requests through end-to-end resolution
• Maintain technical working knowledge of supported products
• Perform other duties as assigned

Requirements

• High school diploma or equivalent
• Minimum 1 year of related work experience
• Technical support experience
• Troubleshooting skills
• Ability to communicate via phone, email, and chat
• Ability to use software solutions and computer systems
• Ability to monitor requests, communicate with customers, and deliver solutions with urgency
• Technical working knowledge of supported products

Core Competencies

Demonstrates strong technical support capabilities, including troubleshooting skills and effective communication via phone, email, and chat. Maintains a technical working knowledge of supported products while managing customer requests and delivering timely solutions.

Highest-signal resume keywords

• Technical Support Experience
• Troubleshooting Skills
• Customer Communication
• Software Solutions Proficiency
• Incident Handling

Hard Skills

• Troubleshooting Skills
• Technical Support Experience
• Technical Working Knowledge of Supported Products

Soft Skills

• Ability to Communicate via Phone, Email, and Chat
• Ability to Monitor Requests

Industry Keywords

• Customer Support
• Technical Support
• Incident Handling
• Quality Measurement Procedures

Tools & Technologies

• Remote Control Software
• Incident Tracking Software