Customer Service Representative – Customer Retention

Jobtailor; Deutschland; Hybrid; EUR 28.000 - 36.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a customer support specialist to focus on retention and relationship building. You will identify customer needs and present personalized solutions, delivering a positive experience across every interaction.

You will answer questions, guide customers on products and services, and highlight benefits that best match individual profiles, ensuring consultative and high-quality service throughout. Training is provided, and remote or on-site work options are available.

Qualifikationen

• Strong communication skills and the ability to express yourself clearly.
• Proactive, committed profile with a focus on service quality and results.
• High School Diploma is required.
• No prior experience required – comprehensive training provided.

Aufgaben

• Provide customer support focused on retention and relationship building.
• Identify each customer’s needs and present personalized solutions.
• Deliver a positive experience throughout the entire interaction.
• Answer questions and provide guidance on available products and services.
• Highlight the benefits that best match each customer’s profile.
• Ensure consultative, personalized, and high-quality service.

Kenntnisse

Strong communication skills

Relationship building

Customer retention

Ausbildung

High School Diploma

Tools

Call Routing System

Jobbeschreibung

• Provide customer support focused on retention and relationship building
• Identify each customer’s needs and present personalized solutions
• Deliver a positive experience throughout the entire interaction
• Answer questions and provide guidance on available products and services
• Highlight the benefits that best match each customer’s profile
• Ensure consultative, personalized, and high-quality service
• Use a system that automatically places calls and routes the interaction when the customer answers

Requirements

• Strong communication skills and the ability to express yourself clearly
• Proactive, committed profile with a focus on service quality and results
• High school diploma
• No prior experience required – comprehensive training provided
• Availability to work remotely or on-site

Core Competencies

Demonstrates strong communication skills and a proactive approach to customer support, focusing on retention and relationship building while delivering personalized solutions and high-quality service.

Highest-signal resume keywords

• Strong Communication Skills
• Customer Retention
• Personalized Solutions
• Service Quality Focus
• Relationship Building

ATS Optimization Keywords

Soft Skills

• Proactive
• Committed
• Clear Expression

Certifications & Qualifications

• High School Diploma

Industry Keywords

• Customer Support
• Consultative Service
• Positive Experience

Tools & Technologies

• Call Routing System