Customer Care Specialist – Flexible Client Opportunities

Jobtailor; Deutschland; Hybrid; EUR 24.000 - 32.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a remote customer service specialist to answer inbound calls, assist customers with questions and account needs, and process service requests.

You will document interactions, navigate multiple systems, and provide courteous, solution-focused support, while working independently from a quiet home workspace.

The role requires strong verbal and written communication, basic typing and computer skills, reliable internet, and the ability to meet program requirements.

Qualifikationen

• High school diploma or GED.
• Strong verbal and written communication skills.
• Basic typing and computer proficiency.
• Ability to navigate multiple applications.
• Dependable and professional work habits.
• Ability to remain productive while working independently.
• Quiet, distraction-free home workspace.
• Reliable high-speed internet.
• Compatible Windows 11 computer; additional equipment may be required.
• Ability to meet applicable state eligibility, background screening, certification, and client-program requirements.

Aufgaben

• Answer inbound customer calls.
• Assist customers with questions and account needs.
• Process service requests and transactions.
• Coordinate roadside or similar assistance.
• Provide travel, reservation, or scheduling support.
• Accurately document customer interactions.
• Navigate multiple systems while communicating with customers.
• Provide courteous, professional, solution-focused service.
• Explore and service available client programs based on skills, schedule, location, equipment, and eligibility.

Kenntnisse

Customer Service

Service Request Processing

Transaction Processing

Documentation

Scheduling Support

Ausbildung

High School Diploma

GED

Tools

Windows 11

High-speed Internet

Jobbeschreibung

• Answer inbound customer calls
• Assist customers with questions and account needs
• Process service requests and transactions
• Coordinate roadside or similar assistance
• Provide travel, reservation, or scheduling support
• Accurately document customer interactions
• Navigate multiple systems while communicating with customers
• Provide courteous, professional, solution-focused service
• Explore and service available client programs based on skills, schedule, location, equipment, and eligibility

Requirements

• High school diploma or GED
• Strong verbal and written communication skills
• Basic typing and computer proficiency
• Ability to navigate multiple applications
• Dependable and professional work habits
• Ability to remain productive while working independently
• Quiet, distraction-free home workspace
• Reliable high-speed internet
• Compatible Windows 11 computer; additional equipment may be required
• Ability to meet applicable state eligibility, background screening, certification, and client-program requirements

Core Competencies

Demonstrates strong verbal and written communication skills while providing professional, solution-focused customer service. Proficient in navigating multiple applications and accurately documenting customer interactions in a remote work environment.

Hard Skills

• Customer Service
• Service Request Processing
• Transaction Processing
• Documentation
• Scheduling Support

Soft Skills

• Professionalism
• Solution-Focused Approach
• Independence
• Dependability

Certifications & Qualifications

• High School Diploma
• GED

Industry Keywords

• Customer Interaction
• Client Programs
• Eligibility Requirements
• Background Screening

Tools & Technologies

• Windows 11 Computer
• High-Speed Internet