Client Service Representative

Jobtailor; Deutschland; Vor Ort; EUR 24.000 - 32.000; Vollzeit

Zusammenfassung

Jobtailor is hiring for a remote customer service and administrative support role in Germany. You will handle inquiries via phone, email, and other channels, answer questions about products and replacements, and maintain detailed customer records.

Ideal candidates have strong communication, organization, and multitasking skills, with proficiency in MS Office and a reliable home workspace. This position offers remote work with independent daily responsibilities.

Qualifikationen

• High school diploma or equivalent required.
• Previous customer service, call center, retail, or administrative experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational and multitasking abilities.
• Basic proficiency with Microsoft Office (Word, Excel, Outlook).
• Ability to work independently in a remote environment.
• Strong attention to detail and problem-solving skills.
• Professional demeanor with strong interpersonal skills.
• Willingness to learn product and replacement-part information.
• Reliable internet connection and a suitable remote workspace.

Aufgaben

• Respond professionally to customer inquiries by phone, email, and other communication channels
• Assist customers with product, replacement part, order, and general service questions
• Provide accurate information regarding company products and available services
• Maintain accurate customer records and documentation
• Assist with order updates, customer follow-ups, and service-related requests
• Communicate with internal departments to support customer needs
• Help resolve customer concerns in a professional and timely manner
• Prepare and maintain reports, correspondence, and administrative records
• Perform data entry and maintain organized electronic files
• Maintain confidentiality of company and customer information
• Represent Fix professionally during all customer interactions
• Perform additional administrative and customer-service duties as assigned

Kenntnisse

Verbal and written communication

Organizational skills

Multitasking

Attention to detail

Interpersonal skills

Independent work

Problem solving

Ausbildung

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Jobbeschreibung

• Respond professionally to customer inquiries by phone, email, and other communication channels
• Assist customers with product, replacement part, order, and general service questions
• Provide accurate information regarding company products and available services
• Maintain accurate customer records and documentation
• Assist with order updates, customer follow-ups, and service-related requests
• Communicate with internal departments to support customer needs
• Help resolve customer concerns in a professional and timely manner
• Prepare and maintain reports, correspondence, and administrative records
• Perform data entry and maintain organized electronic files
• Maintain confidentiality of company and customer information
• Represent Fix professionally during all customer interactions
• Perform additional administrative and customer-service duties as assigned

Requirements

• High school diploma or equivalent required
• Previous customer service, call center, retail, or administrative experience preferred
• Excellent verbal and written communication skills
• Strong organizational and multitasking abilities
• Basic proficiency with Microsoft Office, including Word, Excel, and Outlook
• Ability to work independently in a remote environment
• Strong attention to detail and problem-solving skills
• Professional demeanor with strong interpersonal skills
• Ability and willingness to learn product and replacement-part information
• Reliable internet connection and a suitable remote workspace

Core Competencies

Demonstrates strong customer service skills with a focus on effective communication, problem-solving, and organizational abilities. Proficient in maintaining accurate records and providing timely support in a remote work environment.

Highest-signal resume keywords

• Customer Service Experience
• Verbal And Written Communication Skills
• Microsoft Office Proficiency
• Organizational And Multitasking Abilities
• Attention To Detail

Hard Skills

• Data Entry
• Record Maintenance
• Order Management
• Product Knowledge
• Administrative Support

Soft Skills

• Interpersonal Skills
• Problem-Solving Skills
• Professional Demeanor
• Ability To Work Independently

Industry Keywords

• Customer Inquiries
• Call Center Experience
• Remote Work
• Confidentiality
• Customer Follow-Ups

Tools & Technologies

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook