Inside Sales Representative – Existing Customer Accounts

Jobtailor; Deutschland; Remote; EUR 26.000 - 38.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a customer-focused sales associate in Germany to perform outbound calls using provided leads and promote relevant service plans. You will identify needs, explain terms, and tailor solutions while maintaining a high standard of communication and reliability.

The role emphasizes active listening, teamwork, and a results-driven mindset in a fast-paced environment, with coaching feedback to continuously improve. Hardware and IT requirements are specified in the posting.

Qualifikationen

• Minimum 6 months of sales experience in call center or related fields.
• Results-driven with motivation to achieve goals.
• Strong communication and active listening skills.
• Team-oriented and coachable with openness to feedback.
• Comfortable multitasking in a fast-paced environment.
• High School Diploma or equivalent preferred.
• Experience in call center, sales, marketing, telecommunications, wireless, internet, service plans.
• Technical assessment required.
• Must have Windows 10 or higher; no Mac/Chromebooks.
• Hardware: 1 monitor, 8GB RAM, 65GB storage, 100Mbps/25Mbps internet, wired headset.

Aufgaben

• Conduct outbound calls using a provided lead list to engage current customers.
• Identify coverage gaps and present additional products through cross-selling and upselling.
• Clearly communicate product details, including terms and conditions.
• Execute call strategies with active listening and customer-centric selling.
• Maximize conversion opportunities by aligning solutions with customer needs.
• Maintain professionalism through strong communication and clear enunciation.
• Embrace coaching and feedback to continuously improve performance.
• Meet and exceed program KPIs and performance expectations.
• Demonstrate reliability through strong attendance and accountability.
• Support additional tasks and initiatives as needed.

Kenntnisse

Sales Experience

Active Listening Skills

Customer-Centric Selling

Results-Driven Mindset

Microsoft Windows 10

Ausbildung

High School Diploma or equivalent

Tools

Wired USB Headset

Ethernet Cable

1 Additional Monitor

Jobbeschreibung

• Conduct outbound calls using a provided lead list to engage current customers
• Identify coverage gaps and present additional products through cross-selling and upselling strategies
• Clearly communicate product details, including terms and conditions
• Execute call strategies with active listening and customer-centric selling
• Maximize conversion opportunities by aligning solutions with customer needs
• Maintain professionalism through strong communication and clear enunciation
• Embrace coaching and feedback to continuously improve performance
• Meet and exceed program KPIs and performance expectations
• Demonstrate reliability through strong attendance and accountability
• Support additional tasks and initiatives as needed

Requirements

• Minimum 6 months of sales experience (call center, sales, marketing, telecommunications, wireless, internet, service plans)
• Results-driven mindset with motivation to achieve and exceed goals
• Strong communication and active listening skills
• Positive attitude with a team-oriented approach
• Coachable and open to continuous feedback and development
• Resilient and able to navigate rejection with professionalism
• Comfortable multitasking across multiple systems
• Ability to adapt in a fast-paced, high-energy environment
• Passion for delivering exceptional customer experiences
• High School Diploma or equivalent preferred
• Experience in call center, sales, marketing, telecommunications, wireless, internet, service plans
• Technical assessment is required
• Microsoft Windows 10 or higher; no Macbooks or Chromebooks
• 1 additional monitor
• 8GB+ of RAM
• 65GB+ of available storage space
• 1 wired USB headset
• 100MBPS/25MBPS internet speed
• Ethernet cable
• Ability to remain seated and work at a computer for extended periods
• Occasionally lift up to 10 pounds, if needed

Core Competencies

Demonstrates strong communication and active listening skills while effectively engaging customers through outbound calls. Proven ability to meet and exceed sales goals in a fast-paced call center environment, utilizing cross-selling and upselling strategies.

Highest-signal resume keywords

• Sales Experience
• Active Listening Skills
• Customer-Centric Selling
• Results-Driven Mindset
• Microsoft Windows 10

Hard Skills

• Sales Experience
• Cross-Selling
• Upselling
• Customer Engagement
• Technical Assessment

Soft Skills

• Strong Communication
• Coachable
• Positive Attitude
• Resilience
• Team-Oriented Approach

Industry Keywords

• Call Center
• Telecommunications
• Wireless
• Internet
• Service Plans

Tools & Technologies

• Microsoft Windows 10
• Wired USB Headset
• Ethernet Cable
• 1 Additional Monitor