Virtual Customer Representative

Jobtailor; Deutschland; Remote; EUR 1.663.000 - 2.138.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a remote Customer Service Associate based in Tulsa, OK to handle high-volume calls from USA customers. You will explain plans, troubleshoot devices, and guide customers through apps and SIM changes, while maintaining organization and collaboration with teammates.

Responsibilities include resolving issues, navigating multiple systems, and delivering friendly, learn-oriented service during the shift. Remote, distraction-free home office required.

Qualifikationen

• High school diploma or equivalent.
• At least 6 months of customer service experience.
• Remote customer service experience preferred.
• Basic computer skills including typing and internet navigation.

Aufgaben

• Handle approximately 4+ customer calls per hour from customers across the USA.
• Provide excellent customer service and help resolve customer issues.
• Explain cellular phones, billing, and general customer questions.
• Troubleshoot basic phone functions, devices, and service issues.
• Guide customers through changing SIM cards, downloading apps, and adding contacts.
• Navigate multiple screens and systems while providing step-by-step support.
• Remain organized, motivated, and available throughout the shift.
• Collaborate with teammates and respect diverse strengths and talents.

Kenntnisse

Troubleshooting

Basic Computer Skills

Typing Skills

Remote Work Experience

Ausbildung

High School Diploma

Tools

Customer Support Software

Two Monitors

Jobbeschreibung

• Handle approximately 4+ customer calls per hour from customers across the USA
• Provide excellent customer service and help resolve customer issues
• Explain cellular phones, billing, and general customer questions
• Troubleshoot basic phone functions, devices, and service issues
• Guide customers through changing SIM cards, downloading apps, and adding contacts
• Navigate multiple screens and systems while providing step-by-step support
• Remain organized, motivated, and available throughout the shift
• Collaborate with teammates and respect diverse strengths and talents

Requirements

• High school diploma or equivalent
• At least 6 months of customer service experience
• Remote customer service experience preferred
• Basic computer skills, including general typing, common software applications, and internet navigation
• Internet connection with at least 20 MBPS upload speed and 100 MBPS download speed
• Internet connection must not use satellite, Wi-Fi, or cellular data
• Quiet, distraction-free home office setting
• Ability to remain available and present throughout the shift except assigned breaks and lunch
• Two monitors
• Pre-employment background check and drug screen required
• Friendly, learning-focused attitude
• Must be located in Tulsa, Oklahoma

Core Competencies

Demonstrates strong customer service skills with the ability to troubleshoot basic phone functions and guide customers through technical processes. Maintains organization and motivation while effectively collaborating in a remote work environment.

Highest-signal resume keywords

• Customer Service Experience
• Troubleshooting Skills
• Basic Computer Skills
• Remote Customer Service Experience
• High School Diploma

ATS Optimization Keywords

Hard Skills

• Troubleshooting
• Basic Computer Skills
• Internet Navigation
• Typing Skills
• SIM Card Management
• App Downloading
• Contact Management

Soft Skills

• Friendly Attitude
• Learning-Focused Mindset
• Organizational Skills
• Motivation
• Collaboration

Certifications & Qualifications

• Pre-Employment Background Check
• Drug Screen

Industry Keywords

• Customer Calls
• Cellular Phones
• Billing
• Service Issues
• Remote Work
• Distraction-Free Home Office

Tools & Technologies

• Two Monitors
• Customer Support Software