Customer Production Support Engineer

Teradyne; Deutschland; Hybrid; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading technology firm is seeking a skilled Customer Production Support Engineer to join their Central/North Europe field service team. This role involves providing technical support, troubleshooting, and delivering training. Candidates must have at least 3 years of experience in a relevant industry and strong problem-solving skills. A hybrid work model is available with a preference for candidates in the Munich Metropolitan area. Additional perks include health programs and profit-sharing.

Leistungen

Health and wellbeing program

Profit-sharing plan

Company pension plan

Company car of your choice

Qualifikationen

• 3+ years in semiconductor production or similar industry.
• Education in Electronics/Mechatronics (apprenticeship/associate; bachelor's welcome).
• Fluent English and basic German recommended.

Aufgaben

• Provide hardware & software technical support to customers.
• Install new test systems and upgrades.
• Troubleshoot systems at customer sites.
• Drive customer escalations and manage critical situations.
• Deliver training as an instructor.

Kenntnisse

Technical support

Troubleshooting

Microsoft Excel

Problem-solving

Communication

Knowledge sharing

Ausbildung

Education in Electronics/Mechatronics

Tools

PowerBI

Microsoft Teams

SharePoint

Jobbeschreibung

Customer Production Support Engineer

Date: Feb 13, 2026

Our Purpose
At TERADYNE, experience meets innovation. We thrive on diverse thinking, continuous learning, and a culture of inclusion. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better results.
Our core values guide how we work: Honesty & Integrity, Customers Count on Us, and A Company Without Doors.

Opportunity Overview

Tostrengthenour Central/North Europe field service team we need you, a skilled and motivated Customer Production Support or Senior Field Service Engineer who shares our passion, determination and commitment to customer success.
If you’re ready to join us on this mission, take a closer look at the minimum criteria for the position.
The location is remote/hybrid – candidates from Munich Metropolitan area preferred.

Key Responsibilities

Provide hardware & software technical support to customers and internal peers.

Install new test systems, upgrades, options and software components.

Troubleshoot and repair systems at customer sites and Teradyne facilities.

Deliver remote support for troubleshooting and repair.

Drive customer escalations, manage internal processes and handle critical situations professionally.

Troubleshoot handler/prober interface & communication issues.

• Support debugging of released Test-Programs (IG-XL / MST / EV)
• Investigate and document Test-Program "Pass-Checker-Fail-Device" case

Deliver Service & Maintenance trainings as Instructor.

Participate in cost reduction and productivity improvement programs.

Document problem-solutions, "lessons learned" and contribute to documentation improvements.

Travel frequently in Central/North Europe on short notice, occasionally globally.

All About You

3+ years of working experience in semiconductor production environment or similar industry.

Education in Electronics/Mechatronics (apprenticeship/associate; bachelor welcome).

Strong computer, Microsoft Windows and Office 365 know‑how, especially Excel, Outlook, PowerBI, Teams and SharePoint.

Solid and structured problem‑solving skills. Experience in professional problem‑solving methods is a plus.

Self‑driven, eager to learn with a commitment to continuous improvement & knowledge‑sharing.

Initiative and accountability in a dynamic and evolving work environment.

Fluent English (written & spoken); basic German recommended with willingness to improve.

Valid driver’s license.

Personal toolset, laptop and mobile phone.

Company car of your choice (within our car policy) incl. private use.

Health- and wellbeing program (Wellhub).

Profit‑sharing plan.

Company pension plan.

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