Customer Experts - German Speaking - Remote inGreece

Dila Recruitment; Remote; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A recruitment agency seeks a Customer Support Specialist to communicate with customers via various platforms. The role includes tracking cases to ensure timely resolutions and maintaining high customer satisfaction. Ideal candidates should be fluent in German and possess strong communication as well as problem-solving skills. The position offers relocation support to Greece, competitive salary, health benefits, and opportunities for professional growth.

Leistungen

Complete relocation support to Greece

Competitive monthly salary + 2 extra salaries per year

Health care benefits

Full training by certified instructors

Professional growth opportunities

Free online Greek language courses

Great working environment

Qualifikationen

• Fluency in German is mandatory for customer communication.
• Proficiency in English is required for effective interaction.
• Must possess strong problem-solving capabilities and soft skills.

Aufgaben

• Communicate with customers via phone, chat, and e-mail.
• Ensure cases are tracked and resolved efficiently.
• Maintain high customer satisfaction representing a major brand.

Kenntnisse

Fluency in German

Very good communication skills in English

Exceptional communication & soft skills

Problem-solving skills

Computer knowledge / tech savviness

Resourceful and able to multitask

Team player

Jobbeschreibung

Position

Customer Support Specialist

Work Model

Remote

Location

Greece

Employment Type

Full-time

What you will do

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

What you will bring

• Fluency in German
• Very good communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge / tech savviness
• Resourceful, able to multitask
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment

What we offer

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (all at no cost to you)
• Competitive monthly salary + 2 extra salaries per year
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas