Care System Associate

Jobtailor; Deutschland; Remote; EUR 28.000 - 40.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a dedicated Scheduling Coordinator to support client and caregiver scheduling in a fast-paced healthcare environment. You will handle inbound calls, coordinate visits, perform data entry, and communicate across branches ensuring timely care while upholding HIPAA and confidentiality standards.

Strong attention to detail, proficiency with Microsoft Outlook, and the ability to manage competing priorities are essential for success in this role.

Qualifikationen

• High School diploma required; associate degree preferred.
• Experience: data entry, customer service, or billing/payroll in a healthcare environment.

Aufgaben

• Respond to inbound calls about scheduling changes.
• Coordinate care between caregivers and clients to fill visits.
• Prioritize multiple responsibilities and use all resources to meet client needs.
• Make outbound calls to Home Care Aides, Clients, and Branches to resolve scheduling issues.
• Meet call center metrics for quality, productivity, and revenue generation where applicable.
• Follow proper phone etiquette and ensure professional follow up for all involved in schedule changes.

Kenntnisse

Customer service

Scheduling coordination

Microsoft Outlook

Data entry

Problem solving

Attention to detail

Ausbildung

High school diploma

Associates degree in business or related field

Tools

Microsoft Outlook

Jobbeschreibung

• Effectively respond to all inbound calls per day related to scheduling changes from clients and employees
• Responsible for the coordination of care between caregivers and clients to ensure all visits are filled
• Ability to prioritize and manage multiple conflicting responsibilities on a daily basis (Eliminating Missed Visits, Open Visits, Call Offs, PTO requests) and navigate multiple systems and processes, using all available tools and resources to ensure all immediate client needs are met
• Make outbound calls to Home Care Aides, Clients and Branches to ensure resolution to scheduling issues and gaps
• Meet all key performance metrics and standards as defined for the contact center for quality, productivity and where appropriate, revenue generation and retention
• Understand and follow proper phone etiquette and call techniques, providing exemplary service in every phone interaction and ensure professional follow up communication for all involved in schedule changes Client, Branch, Home Care Aides and Leadership personnel as needed
• Ability to lead meetings with assigned branches on a daily and weekly basis as needed
• Maintain call and/or email Quality Assurance standards, to ensure the correct amount of care is provided to our clients
• Maintains a high degree of confidentiality at all times due to access to sensitive information
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
• Follows all Medicare, Medicaid, and HIPAA regulations and requirements
• Abides by all regulations, policies, procedures and standards
• Performs other duties as assigned

Requirements

• High School diploma required, Associates Degree in Business or related field is preferred
• 1 year of data entry, customer service and/or billing and payroll experience in a fast paced environment, health care experience preferred
• Must have reliable WIFI and quiet workspace
• Must be proficient in Microsoft Outlook with strong reading, writing and problem solving skills
• Attention to detail; ability to understand and comply with program/contract policies and procedures
• Bilingual is a plus, but not required
• Team oriented problem solving skills

Core Competencies

Demonstrates strong customer service and communication skills while effectively managing scheduling and coordination of care in a fast-paced healthcare environment. Proficient in Microsoft Outlook and capable of adhering to Medicare, Medicaid, and HIPAA regulations.

Highest-signal resume keywords

• Customer Service Experience
• Scheduling Coordination
• Microsoft Outlook Proficiency
• Healthcare Experience
• Bilingual Skills

Hard Skills

• Data Entry
• Billing
• Payroll
• Attention to Detail
• Problem Solving

Soft Skills

• Team Oriented
• Communication Skills
• Leadership Skills
• Flexibility
• Confidentiality

Industry Keywords

• Medicare
• Medicaid
• HIPAA
• Quality Assurance
• Call Center Metrics