Client Services Coordinator

Jobtailor; Deutschland; Remote; EUR 28.000 - 38.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a detail-oriented dispatcher customer-service professional to manage incoming calls and coordinate field work in a high-volume setting.

You will assign service requests to technicians, enter updates across systems, and track milestones while maintaining thorough documentation and clear communication with all stakeholders.

Qualifikationen

• Experience in customer service and dispatch or administrative roles.
• Strong written and verbal communication, data accuracy and documentation skills.
• Ability to manage multiple priorities in a fast-paced environment.

Aufgaben

• Manage incoming call queues and provide professional, empathetic service to customers during high-stress situations
• Assign and dispatch service requests to technicians via email and internal platforms
• Accurately enter and update assignments, notes, and scheduling details across multiple systems
• Track job status and ensure timely updates, including inspection schedules and completion milestones
• Proactively follow up on assignments, including addressing delays, rejections, or missing information
• Communicate with technicians, vendors, customers, and internal teammates throughout each job
• Maintain detailed, organized documentation
• Identify workflow gaps or inefficiencies and flag them for improvement
• Perform other duties as assigned

Kenntnisse

Customer Service

Dispatch Coordination

Data Entry

Communication Skills

CRM Familiarity

Multitasking

Tools

CRM Platforms

Job Management Software

Email Platforms

Jobbeschreibung

• Manage incoming call queues and provide professional, empathetic service to customers during high-stress situations
• Assign and dispatch service requests to technicians via email and internal platforms
• Accurately enter and update assignments, notes, and scheduling details across multiple systems
• Track job status and ensure timely updates, including inspection schedules and completion milestones
• Proactively follow up on assignments, including addressing delays, rejections, or missing information
• Communicate with technicians, vendors, customers, and internal teammates throughout each job
• Maintain detailed, organized documentation
• Identify workflow gaps or inefficiencies and flag them for improvement
• Perform other duties as assigned

Requirements

• High school diploma or equivalent
• 1 or more years of customer service, dispatch, or administrative experience
• Excellent written and verbal communication skills
• High attention to detail and accuracy in data entry and documentation
• Ability to manage multiple priorities in a fast-paced, high-volume environment
• Comfortable navigating multiple software systems and email platforms at the same time
• Preferred: Experience in restoration, insurance claims, dispatch, or call center operations
• Preferred: Familiarity with CRM or job management platforms
• Preferred: Experience handling escalations or service recovery situations
• Ability to stay calm and focused when the volume picks up
• Self-starter who takes ownership and does not wait to be directed
• Detail-oriented approach to accuracy
• Ability to shift tone and approach depending on the audience

Core Competencies

Demonstrates strong customer service and communication skills while effectively managing multiple priorities in a fast-paced environment. Proficient in data entry and documentation with a detail-oriented approach, ensuring accuracy and timely updates across various systems.

Highest-signal resume keywords

• Customer Service Experience
• Dispatch Coordination
• Data Entry Accuracy
• Communication Skills
• CRM Familiarity

Hard Skills

• Data Entry
• Documentation Management
• Job Scheduling
• Service Request Dispatch
• Workflow Improvement

Soft Skills

• Empathy
• Attention to Detail
• Self-Starter
• Calm Under Pressure
• Adaptability

Industry Keywords

• Restoration
• Insurance Claims
• Call Center Operations

Tools & Technologies

• CRM Platforms
• Job Management Software
• Email Platforms