Customer Care Representative – Billing

Jobtailor; Deutschland; Remote; EUR 30.000 - 42.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a Customer Service Billing Specialist to handle a high volume of inbound calls about invoices, payments, and account balances. You will deliver professional service, review accounts, process payments, and document updates in company systems.

The role requires strong communication, accuracy, and the ability to navigate multiple systems while helping customers. A high school diploma and 6+ months of relevant experience are preferred, with a focus on confidentiality and

Qualifikationen

• High School Diploma or Equivalent required.
• Six months or more of customer service or related experience preferred.
• Ability to work in a fast-paced, phone-based environment with frequent interactions.
• Proficiency navigating multiple systems while speaking with customers.
• Strong verbal and written communication skills.
• Commitment to exceptional customer service and accountability.
• Strong time management and attention to detail.
• Ability to learn new processes quickly.
• Team-oriented and able to work independently.

Aufgaben

• Handle a high volume of inbound customer calls regarding invoices, payments, and billing transactions.
• Deliver exceptional customer service while maintaining professionalism and accuracy.
• Review account information and process payments accurately.
• Navigate multiple systems while assisting customers over the phone.
• Document interactions and account updates within company systems.
• Maintain and update customer information and preferences.
• Research billing concerns for timely resolution according to policies.
• Use active listening and problem-solving to identify needs and provide solutions.
• Resolve concerns professionally to promote satisfaction and retention.
• Escalate complex issues through appropriate channels when needed.
• Meet individual and team performance metrics (quality, productivity, attendance, call handling).
• Maintain confidentiality of customer information per policies.

Kenntnisse

Active Listening

Empathy

Organizational Skills

Attention to Detail

Team Collaboration

Time Management

Verbal Communication

Written Communication

Ausbildung

High School Diploma or Equivalent

Tools

CRM Systems

Computer Applications

Jobbeschreibung

• Handle a high volume of inbound customer calls regarding invoices, payments, account balances, credits, refunds, and billing transactions
• Deliver exceptional customer service while maintaining professionalism, empathy, and accuracy
• Review customer account information and process payments accurately and efficiently
• Navigate multiple systems simultaneously while assisting customers over the phone
• Document customer interactions, account updates, and resolutions within company systems
• Maintain and update customer information, including account details, contact information, and account preferences
• Research billing concerns and work toward timely and accurate resolution in accordance with company policies and procedures
• Use active listening, problem-solving, and communication skills to identify customer needs and provide effective solutions
• Resolve customer concerns professionally while promoting customer satisfaction and retention
• Escalate complex billing issues through appropriate channels when necessary
• Meet individual and team performance expectations related to quality, productivity, attendance, customer experience, and call handling metrics
• Maintain confidentiality of customer information and comply with company policies and procedures
• Work effectively in a team environment to support departmental and organizational goals

Requirements

• High school diploma or equivalent required
• Six months or more of customer service, call center, billing support, or related experience preferred
• Ability to work in a fast-paced, phone-based customer service environment with frequent customer interactions throughout the workday
• Proficiency with computer applications and the ability to navigate multiple systems simultaneously while speaking with customers
• Strong verbal and written communication skills
• Commitment to delivering exceptional customer service through appropriate follow-through, urgency, and accountability
• Strong time management, organizational, and prioritization skills
• Ability to maintain a high degree of accuracy and attention to detail
• Ability to learn new processes, systems, and procedures quickly
• Strong problem-solving skills and ability to handle customer concerns professionally
• Ability to work effectively both independently and as part of a team
• Must comply with drug-free workplace requirements
• Must meet lawful workforce requirements through the E-Verify hiring process

Core Competencies

Demonstrates strong customer service skills with a focus on accuracy, problem-solving, and effective communication. Proficient in navigating multiple systems while maintaining professionalism and confidentiality in a fast-paced environment.

Highest-signal resume keywords

• Customer Service Experience
• Call Center Support
• Problem-Solving Skills
• Verbal and Written Communication Skills
• Time Management Skills

ATS Optimization Keywords

Hard Skills

• Payment Processing
• Account Management
• Billing Transactions
• Data Entry
• System Navigation

Soft Skills

• Active Listening
• Empathy
• Organizational Skills
• Attention to Detail
• Team Collaboration

Certifications & Qualifications

• High School Diploma or Equivalent

Industry Keywords

• Customer Satisfaction
• Call Handling Metrics
• Confidentiality
• E-Verify Compliance
• Drug-Free Workplace

Tools & Technologies

• Computer Applications
• Customer Relationship Management Systems