Client Solutions Manager (eCommerce) - Global Business Solutions - Berlin

TikTok; Berlin; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A leading social media platform in Berlin is seeking a Client Solutions Manager to build long-term client relationships and drive client growth strategies. The role involves educating clients, analyzing campaign data, and managing advertising solutions. Ideal candidates have at least 5 years in client solutions or digital advertising, strong project management skills, and excellent communication in both English and German. This position promises a dynamic work environment and opportunities to innovate within the team.

Leistungen

Diversity and inclusion initiatives

Dynamic work environment

Career growth opportunities

Qualifikationen

• Minimum 5+ years in client solutions or digital advertising.
• Experience in managing campaigns across digital platforms.
• Detail-oriented with a data-driven analytical mindset.
• Proven track record in optimizing paid media campaigns.
• Excellent English and German communication skills.

Aufgaben

• Educate clients on product solutions and best practices.
• Analyze campaign performance data for insights.
• Conduct regular business reviews with clients.
• Manage custom programs and ensure timely delivery.
• Kick-off campaigns and manage all timelines and assets.
• Collaborate with internal cross-functional teams.
• Work with product & engineering to troubleshoot issues.
• Build scalable processes for the Client Solutions team.

Kenntnisse

Client solutions management

Campaign management

Data analysis

Organizational skills

Project management

Verbal communication

Written communication

E-commerce experience

Jobbeschreibung

The Client Solutions team mission is to establish and build scalable, healthy, long-term client relationships by solving direct clients' and agencies' challenges through scalable, best in class campaign services. Client Solution Managers have a holistic understanding of TikTok's ad products and are humble, dynamic and open for change. You are joining a team of consultants and marketing and self service platform experts, who proactively drive the clients' growth strategies, including upsells, renewals and campaign reactivations.

In this role, you will be working closely with the Brand and Agency Partnerships teams to deliver a first-class service to clients. Success in this position requires a focus on client service, the ability to thrive in a dynamic work environment, and the ability to provide custom solutions for advertisers leveraging our unique ad product suite, a unique blend of technical and commercial knowledge.

Responsibilities

• Aid the team in educating clients and agencies on product solutions and best practices, and ultimately helping to grow existing businesses, helping the team manage relationships with key insurance clients and agency partners (media, creative, and marketing partners).
• Analyze campaign performance data to offer clients data-driven business insights and, at the same time, use those insights to improve our advertising offerings, maximise client's revenue and increase ROI and efficiency.
• Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the Brand Partnerships team.
• Manage custom programs or sponsorships with other departments internally and lead custom content campaigns to ensure assets are distributed and delivered on time.
• Kick-off campaigns with clients and manage all timelines, assets and opportunities for optimization.
• Serve as a product consultant educating clients and agencies on product solutions and best practices, and ultimately grow existing business partnerships.
• Work and collaborate with a diverse group of internal cross functional teams, support the team to identify, create, and implement creative ad solutions grounded on achieving measurable business results for client partners.
• Investigate and work directly with international product & engineering teams to help them troubleshoot client issues during a campaign.
• Build scalable processes for our growing Client Solutions Management Team.

Qualifications

Minimum Qualifications:

• 5+ years of experience in client solutions, account management or digital advertising
• Demonstrated experience and hands-on campaign management, across digital platforms and advertising tech products
• Deep understanding of the digital landscape and a passion for social media
• Detail oriented, data-driven, and analytical mindset with exceptional organisational & project management skills
• Proven track record of planning, executing & optimizing paid media campaigns and managing a complex book of business with revenue goals
• Excellent verbal and written English & German communication skills, in order to communicate with clients
• Self-starter, fast learner with a start-up spirit, able to thrive in ever-changing & dynamic environments
• Ability to manage multiple priorities, timelines and tasks efficiently and execute at a high level

Preferred Qualifications:

• Experience working with clients in the e-commerce industry.
• Background/experiences in performance and branding campaigns in an agency or on brand side
• Proven success working in a highly dynamic, rapidly changing environment

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.