Client Services Associate

Glass Lewis & Co; Karlsruhe; Hybrid; EUR 40.000 - 50.000; Vollzeit

Zusammenfassung

A leading consulting firm in Germany is seeking a detail-oriented Client Service Associate. This role focuses on managing client relationships primarily with German-speaking clients. Candidates should be fluent in both German and English and possess strong problem-solving skills. The position offers a hybrid work model and opportunities for growth within a supportive environment.

Leistungen

Hybrid work model: 3 days in-office, 2 days remote

International, respectful, and relaxed team environment

Regular team events

Supportive work culture

Opportunity to grow within a collaborative organization

Qualifikationen

• Fluent in German (at least B2) and English (written and spoken) is essential.
• Proven ability to build strong internal and external relationships.
• Able to work independently while being a strong team player.

Aufgaben

• Serve as the first point of contact for your clients.
• Ensure timely and accurate completion of all client-related processes.
• Coordinate the voting of registered shares in the German market.
• Support day-to-day operations: handle client inquiries, maintain account data.
• Assist with internal process improvements and team coordination.

Kenntnisse

Fluency in German (at least B2)

Fluency in English

Detail-oriented

Problem-solving skills

Strong team player

Comfortable communicating via phone and email

Ausbildung

Bachelor’s degree or equivalent experience

Tools

Excel

SharePoint

Power BI

Microsoft Teams

JIRA

Jobbeschreibung

Job Description

We are looking for a proactive and detail-oriented Client Service Associate to join our Client Services team. You will play a key role in managing day-to-day client relationships — both independently and alongside our Client Service Managers — with a primary focus on German-speaking clients across the DACH region.

If you’re fluent in German and English, thrive in a client-facing role, and enjoy solving problems while managing detailed processes, we’d love to hear from you.

Job Requirements

• Bachelor’s degree or equivalent experience
• Fluencyin German (at least B2) and English (written and spoken) — essential
• Comfortable communicating via phone, email, and in person with clients and stakeholders
• Proven ability to build strong internal and external relationships
• Detail-oriented with excellent problem-solving skills
• Ableto work independently while being a strong team player
• Experience with Excel, SharePoint, Power BI, Microsoft Teams, and JIRA is aplus

Job Responsibilities

• Serveas the first point of contact for your clients
• Ensuretimely and accurate completion of all client-related processes
• Coordinatethe voting of registered shares in the German market
• Support day-to-day operations : handle client inquiries, maintain account data, set up custodian accounts, support onboarding, produce client reports
• Assist with internal process improvements and team coordination within the globalcompany

Job Benefits

• Hybrid work model : 3 days in-office, 2 days remote
• International, respectful, and relaxed team environment
• Regular team events and a supportive work culture
• Opportunityto grow within a collaborative and client-focused organization