Claims Governance & Oversight Manager (m/f/d)

Markel Corporation; Deutschland; Vor Ort; EUR 85.000 - 110.000; Vollzeit

Zusammenfassung

A leading insurance company in Germany is seeking a Senior Claims Governance & Oversight Manager to drive improvements in claims processes and enhance oversight standards. The ideal candidate will have extensive experience in claims operations, a thorough understanding of regulatory environments, and proven project management abilities. This role offers a competitive package in a flexible working environment across multiple locations, including Munich and Cologne.

Leistungen

Competitive salary

Local benefits in a modern office environment

Flexible working patterns

Qualifikationen

• Extensive experience in a claims operational environment.
• Knowledge of regulatory environment for claims management.
• Familiarity with due diligence and audit requirements for outsourcing.
• Excellent written and verbal communication skills.
• Ability to build and influence relationships across the organization.

Aufgaben

• Review delegated claims handling processes and recommend changes.
• Collaborate on Expert Panel process and ensure effectiveness.
• Manage peer review process and analyze data for improvements.
• Streamline Claims Authority process for maximum accuracy.
• Represent Markel International in market working groups.

Kenntnisse

Claims operational experience

Regulatory knowledge

Relationship management

Project management

Microsoft Office skills

Fluency in English

Knowledge of German, Dutch, or Spanish

Jobbeschreibung

TBD

Looking for a role that will have a meaningful impact on Claims in Europe?

Come and progress your career in our European Claims team here at Markel.

Join us and play your part in something special!

What part will you play?

If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realise our potential, we can help others reach theirs.

The opportunity:

We have an exciting opportunity for a Senior Claims Governance & Oversight Manager (m/f/d), based in one of the following locations: Munich, Cologne, Madrid or Rotterdam.

We aim to be the most customer‑focused and agile Claims team on the market, working proactively and collaboratively across Markel International while upholding the highest standards of integrity. Our Claims team partners with colleagues company‑wide to drive results and deliver outstanding service.

What you'll be doing:

• Working closely with Claims Divisional Heads, you will conduct a review of the delegated claims handling end‑to‑end process to include coverholder and TPA due diligence; performance against SLAs; production of delegated reports; production and oversight of the annual audit schedule. Post‑review to carry out ongoing management of the delegated claims handling process and recommend any changes to our processes.
• End‑to‑end reviewing of the Claims Department's Expert Panel process, collaborating with Claims Divisional Heads and Legal, Regulatory and Compliance conduct. Implement changes to ensure the Panel is fit for purpose and required TOBAs are in place. Post‑review to carry out ongoing oversight of the Expert Panel.
• Managing the Claims peer review process, including completing a sample of peer reviews; collating and analysing the data; and, where necessary, working with the Claims Divisional Heads to ensure that peer reviews are completed and submitted within the quarterly cycle. Identifying any deficiencies and/or improvements and reporting on these to the Head of Claims Operations.
• Overseeing the Markel International SE Claims Handling Manual, to include collating any feedback from the claims team regarding uncertainties or requests for clarification or ideas for improvement.
• Managing the Claims Authority process, streamlining the process and improving as necessary to ensure maximum accuracy.
• Participating in Market working groups representing Markel International SE Claims in order to report back on any regulatory or market initiatives and respective impact.
• Project management of Claims change initiatives.
• Working with Claims Divisional Heads and Claims team members, to recommend, manage and deliver changes / upgrades / enhancements for Claims for systems and workflow tools and associated metrics and benefits.

Our must‑haves:

• Extensive experience in a claim's operational environment or equivalent.
• Knowledge of the regulatory environment for claims management and oversight.
• Familiarity with due diligence, performance management and audit requirements for outsourcing claims handling to third parties.
• The ability to build, maintain and influence relationships across an organisation to achieve desired results.
• Experience in managing projects and delivering change initiatives.
• Strong Microsoft Office, specifically Microsoft Excel, and generally IT savvy.
• An aptitude and willingness to learn in‑house and external claims systems.
• Excellent written and verbal communication skills.
• Fluency in English essential. Additional knowledge of either German, Dutch or Spanish an advantage.
• A positive mind‑set and people‑oriented work ethic.
• The legal right to live and work in the country you are applying to.

Who we are:

Markel Group (NYSE - MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world.

What's in it for you?

A competitive package with additional local benefits in a modern office environment.

Are you ready to play your part?

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful.