Change Delivery Specialist (m/f/d)

TELUS Digital; Essen; Vor Ort; EUR 45.000 - 60.000; Vollzeit

Zusammenfassung

A global customer service provider in Essen is seeking a Change Delivery Specialist to manage project implementations and drive communication with stakeholders. Ideal candidates will have at least 2 years experience in the BPO industry and strong English skills. The role offers opportunities for professional growth in a dynamic environment with attractive perks.

Leistungen

Dynamic multicultural team

Modern workspaces

Health-focused benefits

Employee referral bonus programs

Qualifikationen

• Professional work experience in the field of Project Manager is a plus.
• At least 2 years of experience in the BPO industry.
• Excellent written and spoken English skills-C1 is needed.

Aufgaben

• Ensure that KPIs of the Business Partner and Telus are taken into account.
• Teaching project-relevant hard skills to Managers.
• Identifying potential risks or issues with project implementations.

Kenntnisse

Project Management

BPO Experience

Excellent English

MS Office

Jobbeschreibung

Description and Requirements

Are you looking to develop your career and take on larger responsibilities in an exciting environment and dynamically growing company? Then join our team in Essen.

We are currently seeking a Change Delivery Specialist (m/f/d) to join our team.

What we offer:

• Working as part of a dynamic and multicultural team, with flat hierarchies and a first-name workplace culture.
• Advanced job opportunities in our internationally growing company
• Great office with modern workspaces.
• Positive international working environment; fun floor with PlayStation, table tennis, and many more.
• Comfortable leisure areas and opportunities to join different activities like yoga or guided meditation.
• Appealing benefits like regular fruit deliveries for a healthy lifestyle and free drinks.
• Attractive employee referral bonus programs.

Overview of tasks:

• Uniform implementation of new projects according to Telus standard processes and systems
• Ensure that KPIs of the Business Partner and Telus are taken into account in the project setup
• Teaching project-relevant hard skills to Managers
• Partnering with cross-functional partners internally & externally to coordinate workflow, workforce, and learning changes.
• Identifying potential risks or issues with project implementations, & proactively driving communication with internal & external stakeholders during projects
• Translating business requirements into implementation plans
• Presenting reports to stakeholders on progress as well as any problems & solutions for all launches
• Implementing & managing change when necessary to meet project outputs

We are looking for:

• Professional work experience in the field of Project Manager is a plus
• At least 2 years of experience in working in the BPO industry, preferably in the fields of quality, change delivery management or team management
• Project Manager Certification is a plus
• Ability to function productively and proactively in a fast-moving environment.
• Ability to deal effectively with ambiguity while ensuring that challenging delivery timelines are met.
• Excellent written and spoken English skills-C1 is needed
• Excellent MS Office skills
• Goal-oriented, structured and sustainable way of working
• Carefully listener with keen perception to detail

To apply, we will need the following documents:

• Cover letter, that explains your motivation and expectations for your new role
• Extended Curriculum Vitae

Start Date:

• Immediate availability

About us: Since founded in 1998, excellent customer service is our passion - in 2020 we went one step further and are now part of TELUS Digital. Since then, over 70,000 team members are providing customer service at its best in more than 50 languages for international and well-known partners.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Applicants with special needs will be given preferential consideration if equally qualified.