Call Center Agent

Telefónica Deutschland (o2); München; On-site; EUR 30,000 - 42,000; Full time

Job summary

Apply-USA is seeking a Call Center Agent to join our team in Munich. The role requires 2+ years in a Call Center or similar, and working knowledge of ticketing systems, conflict resolution, and active listening.

You will handle day-to-day call center tasks, report progress to your supervisor, and maintain accurate records. Team collaboration and independent work flexibility are essential for success.

Qualifications

• 2+ years of experience in a Call Center Agent role or similar.
• Working knowledge of Ticketing Systems, Conflict Resolution, Active Listening.
• Comfortable working as part of a team as well as independently.
• Reliable and punctual, with a strong work ethic.

Responsibilities

• Carrying out day-to-day responsibilities associated with the Call Center Agent role.
• Reporting progress and any issues to your direct supervisor.
• Maintaining accurate records and documentation as required.

Skills

Ticketing Systems

Conflict Resolution

Active Listening

Job description

Here's what we're looking for in our next Call Center Agent:

• 2+ years of experience in a Call Center Agent role or similar.
• Working knowledge of Ticketing Systems, Conflict Resolution, Active Listening.
• Comfortable working as part of a team as well as independently.
• Reliable and punctual, with a strong work ethic.

As Call Center Agent, your day-to-day responsibilities will include:

• Carrying out day-to-day responsibilities associated with the Call Center Agent role.
• Reporting progress and any issues to your direct supervisor.
• Maintaining accurate records and documentation as required.