Customer Service Representative

Telefónica Deutschland (o2); Köln; Vor Ort; EUR 28.000 - 36.000; Vollzeit

Zusammenfassung

Apply-USA in Köln is seeking a customer service representative to handle inquiries and support customers with accuracy and courtesy. You will follow company policies, maintain records, and contribute to a positive team environment while delivering high-quality service.

The ideal candidate has 1+ year of CSR experience and solid skills in multitasking, active listening, and using ticketing systems. This role offers an on-site working arrangement in Köln with a focus on customer satisfaction and

Qualifikationen

• 1+ years of experience in a Customer Service Representative role or similar.
• Working knowledge of multi-tasking, active listening, and ticketing systems.
• Reliable, punctual, with a strong work ethic.
• Ability to work independently and manage time effectively.

Aufgaben

• Following all relevant company policies and procedures.
• Contributing to a positive and productive team environment.
• Maintaining accurate records and documentation as required.

Jobbeschreibung

Here's what we're looking for in our next Customer Service Representative:

• 1+ years of experience in a Customer Service Representative role or similar.
• Working knowledge of Multi-tasking, Active Listening, Ticketing Systems.
• Reliable and punctual, with a strong work ethic.
• Ability to work independently and manage time effectively.

Here's what a typical day in this Customer Service Representative role looks like:

• Following all relevant company policies and procedures.
• Contributing to a positive and productive team environment.
• Maintaining accurate records and documentation as required.