Call Center Agent

Deutsche Telekom AG; Hamburg; On-site; EUR 30,000 - 40,000; Full time

Job summary

Apply-USA in Hamburg is seeking a Call Center Agent to join our customer service team and handle inquiries with a friendly, solution-oriented approach. You will document interactions, contribute to service levels, and work closely with the team to meet shared goals.

In this role you will report progress to your supervisor and maintain accurate records to support service delivery. The position emphasizes teamwork, time management, and independent work when needed.

Qualifications

• 1+ years of experience in a Call Center Agent role or similar.
• Working knowledge of Multi-tasking, Ticketing Systems, Active Listening.
• Ability to work independently and manage time effectively.
• Comfortable working as part of a team as well as independently.

Responsibilities

• Reporting progress and any issues to your direct supervisor.
• Collaborating with colleagues across the Customer Service team to meet shared goals.
• Maintaining accurate records and documentation as required.

Skills

Call Center Experience

Multitasking

Active Listening

Teamwork

Time Management

Job description

Here's what we're looking for in our next Call Center Agent:

• 1+ years of experience in a Call Center Agent role or similar.
• Working knowledge of Multi-tasking, Ticketing Systems, Active Listening.
• Ability to work independently and manage time effectively.
• Comfortable working as part of a team as well as independently.

Here's what a typical day in this Call Center Agent role looks like:

• Reporting progress and any issues to your direct supervisor.
• Collaborating with colleagues across the Customer Service team to meet shared goals.
• Maintaining accurate records and documentation as required.