Remote Customer Service Representative

World Web Works; Moers; Remote; EUR 30.000 - 40.000; Vollzeit

Benefits dieser Stelle

Paid training

Zusammenfassung

A customer service agency is seeking a Remote Customer Service Representative to manage incoming calls and ensure customer satisfaction from home. The ideal candidate will have strong communication skills and provide accurate information efficiently. Responsibilities include handling complaints, maintaining records, and building customer relationships. This full-time position offers paid training and requires multi-tasking abilities. Join the team that helps customers while working comfortably from home.

Qualifikationen

• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Ability to multi-task, prioritize, and manage time effectively.

Aufgaben

• Manage incoming calls and assess customer needs.
• Build sustainable relationships with customer accounts.
• Provide accurate information using the right tools.

Kenntnisse

Customer support experience

Strong phone contact handling

Customer orientation

Excellent communication skills

Ability to multi-task

Jobbeschreibung

About the job Remote Customer Service Representative

Looking for work? join the many customer service reps that currently work with us, Most even do so from the comfort of their own home! We are looking for customer service reps with a passion to provide amazing customer service..

Full-Time hours
Customer Service
Data Entry
Position Available now
Paid Training

Responsibilities

• Manage incoming calls
• Identify and assess customers needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Skills

• Proven customer support experience or experience as a client service representative
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively