Customer Service Representative

Deutsche Telekom AG; Hamburg; In loco; EUR 30.000 - 42.000; Tempo pieno

Descrizione del lavoro

Apply-USA in Hamburg is seeking a Customer Service Representative to support customers and help maintain smooth service operations. The role emphasizes strong written and verbal communication, active listening, and a collaborative mindset.

You will handle day-to-day tasks, contribute to process improvements, and maintain accurate records. The position suits someone with at least one year in a customer service role, capable of working well both in a team and independently.

Competenze

• 1+ years of experience in a Customer Service Representative role or similar.
• Working knowledge of Conflict Resolution, Multi-tasking, Active Listening.
• Strong communication skills, both written and verbal.
• Comfortable working as part of a team as well as independently.

Mansioni

• Supporting process improvements where opportunities are identified.
• Carrying out day-to-day responsibilities associated with the Customer Service Representative role.
• Maintaining accurate records and documentation as required.

Conoscenze

Customer service

Conflict resolution

Multitasking

Active listening

Communication skills

Teamwork

Descrizione del lavoro

We're looking for a Customer Service Representative who meets the following requirements:

• 1+ years of experience in a Customer Service Representative role or similar.
• Working knowledge of Conflict Resolution, Multi-tasking, Active Listening.
• Strong communication skills, both written and verbal.
• Comfortable working as part of a team as well as independently.

As Customer Service Representative, your day-to-day responsibilities will include:

• Supporting process improvements where opportunities are identified.
• Carrying out day-to-day responsibilities associated with the Customer Service Representative role.
• Maintaining accurate records and documentation as required.