Customer Service & Support Specialist

HirePrime; Nordrhein-Westfalen; On-site; EUR 28,000 - 40,000; Full time

Job summary

HirePrime is seeking a Customer Service & Support Specialist to be the first point of contact for customers. You will respond via phone, email, and chat, troubleshoot issues, and keep accurate records of interactions.

You will spot recurring problems, report trends to management, and contribute to customer satisfaction and retention goals. The role emphasizes professionalism, clear communication, and the ability to multitask across support tools.

Qualifications

• Experience in customer service is preferred.
• Excellent communication and listening skills are essential.
• Professional and calm under pressure.
• Familiar with helpdesk or support software and multitasking.

Responsibilities

• Answer customer questions via phone, email, and chat
• Troubleshoot and resolve issues efficiently
• Keep accurate records of customer interactions
• Spot recurring issues and report trends to management
• Support customer satisfaction and retention goals

Skills

Customer service experience

Strong communication

Active listening

Calm under pressure

Multitasking

Job description

We're looking for a Customer Service & Support Specialist to be the first point of contact for customers, offering timely and accurate help.

Key Responsibilities

• Answer customer questions via phone, email, and chat
• Troubleshoot and resolve issues efficiently
• Keep accurate records of customer interactions
• Spot recurring issues and report trends to management
• Support customer satisfaction and retention goals

Requirements

• Customer service experience preferred
• Strong communication and active listening
• Calm and professional under pressure
• Comfortable with support software and multitasking