Live Chat Agent

Innotech; Deutschland; Remote; EUR 28.000 - 38.000; Vollzeit

Zusammenfassung

Innotech is seeking a Live Chat Agent to deliver outstanding customer service via our live chat platform. You will be the face of the brand, addressing inquiries, providing accurate information, and building trust with customers.

You will identify needs, work to achieve satisfaction, and contribute to team targets through effective communication and problem solving. This role suits someone who enjoys helping customers and representing the company online.

Qualifikationen

• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• High school degree.

Aufgaben

• Handle customer inquiries promptly via live chat.
• Provide accurate, valid, and comprehensive information by using the right methods/tools.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Meet personal/customer service team targets and call handling quotas.

Kenntnisse

Customer service experience

Active listening

Communication skills

Time management

Multitasking

Phone handling

Ausbildung

High school diploma

Tools

CRM systems

Jobbeschreibung

Job Brief

We are seeking a skilled Live Chat Agent to join our team. Your primary role will be to provide exceptional customer service by handling inquiries via our live chat platform. You'll be the face of our brand, directly impacting our reputation and customer satisfaction.

Responsibilities

• Handle customer inquiries promptly via live chat.
• Provide accurate, valid, and comprehensive information by using the right methods/tools.
• Identify and assess customers' needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Meet personal/customer service team targets and call handling quotas.

This position offers an opportunity to interact directly with customers, solve problems, and represent our company. If you have a knack for customer service and enjoy helping others, we'd love to hear from you.

Requirements and Skills

• Proven customer support experience or experience as a client service representative is a plus.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• High school degree.