Cafe Retail Sales Associate - HRC Berlin

830 Hard Rock Cafe Germany; Berlin; On-site; EUR 21,000 - 30,000; Full time

Job summary

Hard Rock Cafe Germany sucht engagierte Teammitglieder für den Verkaufsbereich in Berlin. Sie begrüßen Gäste, beantworten Fragen, führen Verkaufsgespräche und bedienen das Kassensystem. Dazu gehören das sichere Handling von Bargeld, der Umgang mit Zahlarten und die Pflege eines sauberen, gut organisierten Shops.

Zu Ihren Aufgaben gehört auch die proaktive Beratung, das Erfüllen von Gästewünschen und das Schaffen unvergesslicher Hard Rock Erlebnisse vor Ort.

Qualifications

• Mindestalter 19 Jahre.
• Mindestanforderungen wie Sicherheit- und Hygienestandards werden eingehalten.

Responsibilities

• Gäste begrüßen und ihnen behilflich sein.
• Fragen korrekt und höflich beantworten.
• Telefonate entgegennehmen und weiterleiten.
• Verkaufstransaktionen am Kassensystem ausführen.
• Geldbeträge sicher handhaben und Kassenbestände korrekt halten.
• Store sauber und ordentlich halten, Warenvorrat prüfen.

Skills

Gäste begrüßen

Kunde beraten

Kassensystem nutzen

Verkaufsgespräche

Produktwissen

Teamfähigkeit

Tools

POS-System

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits.

Job Description: Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits.

Grundaufgaben eines Hard Rock Café RSA beinhalten

• Begrüßen der Gäste
• Beantworten von Fragen – korrekt und höflich
• Beantworten von Telefonanrufen
• Ausführen von Verkaufstransaktionen, unter Benutzung des eletronische Kassensystems
• Gewissenhafter Umgang mit Bargeld und anderen Zahlungsarten
• Korrekter Umgang mit Kassenbeständen
• Auskunft an Gäste über die verschiedenen Bereiche des Restaurants
• Nachweis einwandfreier Kenntnis aller Produkte
• Führen von aktiven Verkaufsgesprächen um auf Wünschen und Bedürfnisse der Gäste einzugehen und Ihnen die Hard Rock Produkte näher zu bringen
• Suggestive selling – nutzen von bewährten Techniken
• Aufrechterhalten eines sauberen und organisierten Shop Bereiches
• Sicherstellen das ausreichend Waren im Shop vorhanden sind (Aufstocken der Lager und Inventuren)
• Ausstellen von HRC Ware – durch HRC Schaufenster und Ausstattungs Richtlinien
• Auf- und Abbau des Arbeitsplatzes, Zusatzaufgaben – Säubern von Scheiben, Polieren von Metall, Fegen und Staubsaugen des Bodens, Falten von Kleidung, etc.
• Sicherstellen der Zufriedenheit aller Gäste
• Kreation von unvergesslichen Hard Rock Café Erlebnissen
• Betreuen von Gäste nach Hard Rock Motto

Basic functions of the Retail Sales Associate include

• Greeting guests
• Answering questions - accurately and politely
• Answering the phone
• Making proficient sales transactions - using a point-of-sale system
• Handling cash and other forms of payment
• Maintaining proper cash drawer balances
• Directing guests to areas/restrooms
• Demonstrating impeccable product knowledge
• Determining guests’ needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits
• Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases)
• Maintaining a clean and organized store
• Maintaining proper product stock levels – through retail pulls & inventories
• Displaying Retail product – through HRC’s visual display standards
• Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc
• Assuring the complete satisfaction of each and every guest
• Creating memorable experiences
• Entertaining guests to create “Raving Fans”

Job Requirements include

• Must be at least 19 years old
• Performing duties which require bending & reaching
• Lifting up to 30-pound boxes to receive/move product
• Standing, for up to 8+ hours
• Maintaining a well-groomed appearance (“having a plan”)
• Following all uniform guidelines
• Practicing all safety & sanitation standards
• Recycling products, where possible
• Remaining calm in a hectic, fast-paced atmosphere
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
• Displaying a positive and outwardly friendly attitude toward guests
• Maintaining HRC’s 7 core Values and Mission Statement

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests.