Outlet Server - HRC Munich

830 Hard Rock Cafe Germany; München; In loco; EUR 24.000 - 32.000; Tempo pieno

Vantaggi offerti da questo lavoro

Benefits package

Descrizione del lavoro

830 Hard Rock Cafe Germany is seeking a friendly Server to guide guests through their Hard Rock experience. You will take orders, run food, handle payments and provide memorable, guest‑centered service in a fast‑paced environment.

We value team players who can upsell, maintain a clean station, and demonstrate knowledge of the menu and drinks. Prior hospitality experience is helpful; full‑time availability is expected.

Competenze

• Ability to stand for long periods and remain energetic in a fast-paced environment.
• Excellent communication and guest service skills.
• Willingness to learn menu details and drink knowledge.
• Professional appearance and team collaboration.

Mansioni

• Taking guests’ orders.
• Running food.
• Handling cash & other forms of payment.
• Making proficient sales transactions using a point-of-sale system.
• Checking IDs for guests under 25 and serving alcohol responsibly.
• Maintaining a clean and organized station and supporting opening/closing duties.
• Creating memorable guest experiences and upselling when appropriate.

Conoscenze

Customer service

Cash handling

Communication

Upselling

Strumenti

Point-of-sale system

Descrizione del lavoro

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

The Server is responsible for taking the guests through the key phase of their Hard Rock experience. As a Hard Rock Cafe Server, you will be assuming the role of tour guide, communicator, decision‑maker, entertainer, memorabilia curator and musician (at heart).

• Taking guests’ orders
• Running food
• Handling cash & other forms of payment
• Making proficient sales transactions – using a point‑of‑sale system
• Properly checks I.D.s – for guests who appear to be under 25 years old
• Demonstrating responsible alcohol service
• Demonstrating impeccable product knowledge
• Suggestive selling – using proven techniques
• Answering questions – accurately and politely
• Satisfying any/all needs of the guests – regularly double checking back with guests throughout their experience
• Maintaining a clean & organized station – including pre‑bussing & table maintenance
• Performing opening, closing & side duties – setting up/breaking down station, refilling condiments, cleaning ashtrays, etc
• Demonstrating knowledge of all table/station numbers
• Directing guests to areas & restrooms
• Effectively communicating with co‑workers
• Creating memorable experiences
• Entertaining guests to create “Raving Fans”

Job Requirements

• Performing duties which require bending, reaching, lifting and standing for long periods of time
• Maintaining a well‑groomed appearance (“having a plan”)
• Following all uniform guidelines
• Practicing all safety & sanitation standards
• Remaining calm in a hectic, fast‑paced atmosphere
• Demonstrating a high level of organization, attention‑to‑detail and a sense‑of‑urgency
• Displaying a positive and outwardly friendly attitude toward guests
• Maintaining HRC’s 5 core Values and Mission Statement
• Your Café may cross‑train the Server/Host/Busser position

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high‑stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number‑one job is to bring fun and excitement to our team members and our guests!