Business Process Expert CRM and Customer Master (m/f/d) – location flexible within Northern or [...]

Sandvik; Tübingen; Hybrid; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A global machining company is seeking a Business Process Expert CRM and Customer Master. Responsibilities include managing a CRM project, improving customer data quality, and supporting the Lead-to-Inquiry process. Ideal candidates possess a sales background, project management experience, and strong analytical skills. Flexible working hours and a supportive company culture are offered.

Leistungen

Flexible working hours

Remote work options

Further training and professional development

Company pension scheme

Qualifikationen

• B2B experience is advantageous.
• Proven experience in sales and project management.
• Strong analytical and strategic thinking skills, including KPI development.
• Excellent English communication skills; German is a plus.

Aufgaben

• Support the entire Lead-to-Inquiry process with a customer-centric approach.
• Manage the Project Management Office for the upcoming CRM project.
• Drive initiatives to improve customer data quality across systems.
• Provide training and support for customer master data processes.

Kenntnisse

Sales background

Project management

Analytical and strategic thinking

Communication skills

Team player

IT understanding

Automation interest

Familiarity with SAP S/4Hana

Ausbildung

Academic background in business or industrial education

Tools

Excel

CRM systems

BW systems

Jobbeschreibung

Walter is recruiting for a

Business Process Expert CRM and Customer Master (m/f/d) – location flexible within Northern or Eastern Europe

Are you eager to shape the future of our Global Sales business together with us? Walter is looking for an experienced Business Process Expert CRM and Customer Master to join our team.

Walter Tools, a subsidiary of Sandvik, is a people-oriented company in the machining industry, characterized by a genuine interest in our customers’ success, an inclusive family spirit, and personal commitment.

Your Key Responsibilities

In this role, you will:

• Support the entire Lead-to-Inquiry process with a strong customer-centric approach
• Participate in the project organization and implementation of a new CRM software solution, taking ownership of defined topics throughout conception, testing, and rollout phases
• Manage the Project Management Office (PMO) for the upcoming CRM project, ensuring smooth coordination and communication
• Drive initiatives to significantly improve customer data quality across systems
• Coordinate and implement internal controls of customer master data in collaboration with internal stakeholders
• Identify and implement automation opportunities and process improvements in partnership with IT to enhance efficiency and control
• Provide training and support for customer master data processes, including creating manuals and training materials

During onboarding, extensive travel to Tübingen, Germany, or a temporary stay may be required to ensure smooth integration into the team and processes.

Your Profile

The ideal candidate should have a strong sales background. If you possess a global mindset, focus on people, and meet many of the following criteria, you are a great fit:

• An academic background in business and/or industrial education; B2B experience is advantageous
• Proven experience in sales and project management
• A structured and process-oriented approach to work
• Ability to work independently and take ownership
• Strong analytical and strategic thinking skills, including KPI development and reporting
• Open-mindedness and confidence in communication and training roles
• Excellent English communication skills; German is a plus
• A true team player eager to share knowledge and support others
• Solid IT understanding or experience collaborating with IT teams
• Interest in automation and artificial intelligence
• Familiarity with SAP S/4Hana, CRM, BW systems, and Excel

Walter Company Culture and Benefits

Join our team! As part of Sandvik, Walter values collaboration, innovation, and career development. We promote inclusion, support work-life balance, and foster continuous learning. Our diverse, international community creates innovative solutions that make a global, sustainable impact.

Walter offers flexible working hours, remote work options, further training, professional development, and a company pension scheme.

If you have any questions, please contact:

Christine Hornung

[e-mail]

How to Apply

Apply via Workday with your resume and cover letter in English, explaining why this opportunity excites you. We do not accept applications via email.