Applications Support Specialist - Assistant Vice President

PowerToFly; Seefeld; Vor Ort; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

A leading global bank in Schleswig-Holstein is seeking an experienced Applications Support Senior Analyst to maintain application systems and support their operational environments. The ideal candidate will have proven experience in application support, strong analytical and communication skills, and the ability to effectively work in a team. This role offers the opportunity to contribute to technical enhancements and ensure application productivity in a fast-paced environment.

Qualifikationen

• Proven experience in an Application Support role.
• Experience installing, configuring or supporting business applications.
• Experience with some programming languages and willingness to learn.
• Advanced execution capabilities and ability to adapt to changes.
• Effective communication skills for technical issues.
• Demonstrated analytical skills.
• Experience with issue tracking tools.
• Good all-round technical skills.
• Ability to organize workload effectively.

Aufgaben

• Maintain application systems in daily operations.
• Manage and support applications focusing on stability and quality.
• Perform continuous monitoring and risk reconciliations.
• Develop and maintain technical support documentation.
• Identify ways to maximize application potential.
• Assess risk of production issues and escalate timely.
• Ensure proper functioning of storage and archiving procedures.
• Formulate scope for application enhancements.
• Participate in application release processes.
• Engage in post-implementation analysis.

Kenntnisse

Unix

Shell scripting

SQL/Oracle

Mongo DB queries

ECS/Openshift/AWS

KAFKA/MQ/SFTP/NDM

App D

SPLUNK

KIBANA

ITRS setup

Grafana

Autosys

Good communication skills

Team-player

Ausbildung

Bachelor’s / University degree

Jobbeschreibung

Overview of the Role

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

The Applications Support Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and workflow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub‑function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required.

Responsibilities

• Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
• Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
• Start of day checks, continuous monitoring, and regional handover.
• Perform same day risk reconciliations.
• Develop and maintain technical support documentation.
• Identifies ways to maximize the potential of the applications used.
• Assess risk and impact of production issues and elevate to business and technology management in a timely manner.
• Ensures that storage and archiving procedures are in place and functioning correctly.
• Formulates and defines scope and objectives for complex application enhancements and problem resolution.
• Reviews and develops application contingency planning to ensure availability to users.
• Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
• Participate in application releases, from development, testing and deployment into production.
• Engages in post‑implementation analysis to ensure successful system design and functionality.

Required Skills

• Unix, Shell scripting SQL/Oracle, Mongo DB queries
• ECS/Openshift /AWS
• KAFKA/MQ/SFTP /NDM
• Tools – App D, SPLUNK, KIBANA
• Monitoring – ITRS setup
• Grafana
• Autosys, on job
• Good communication skills & team‑player

Qualifications

• Proven experience in an Application Support role.
• Experience installing, configuring or supporting business applications.
• Experience with some programming languages and willingness/ability to learn.
• Advanced execution capabilities and ability to adjust quickly to changes and re‑prioritization.
• Effective written and verbal communications including ability to explain technical issues in simple terms that non‑IT staff can understand.
• Demonstrated analytical skills.
• Issue tracking and reporting using tools.
• Knowledge/experience of problem Management Tools.
• Good all‑round technical skills.
• Effectively share information with other support team members and with other technology teams.
• Ability to plan and organize workload.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Ability to communicate appropriately to relevant stakeholders.

Education

• Bachelor’s / University degree or equivalent experience

Job Family Group

Technology

Job Family

Applications Support

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Equal Opportunity Statement

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.