Application Support & Maintenance Specialist (m/f/d)

Aera Verlag GmbH; Köln; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

Aera Verlag GmbH is seeking a dedicated staff member for their Systems Department. This role involves providing user support, maintaining systems, and managing projects to enhance the systems portfolio. The ideal candidate will possess strong technical skills, excellent communication abilities, and a passion for ensuring customer satisfaction.

Leistungen

Flexible working hours

Option to work from home

Free drinks and healthy snacks

Subsidy for internet connection or transport

Company pension scheme

Qualifikationen

• Experience with school software solutions is desirable.
• Fluent command of written and spoken English required.
• Self-motivated and independent.

Aufgaben

• Provide first-line resolution or diagnosis of incidents and support requests.
• Maintain existing systems to ensure stability and data integrity.
• Manage projects related to systems implementation and enhancement.

Kenntnisse

Technical experience

Communication skills

Analytical ability

Interpersonal skills

Tools

Microsoft Office

Jobbeschreibung

We are looking for a member of staff to work in our growing Systems Department, which is a core area of our school group. As part of this forward-thinking team, there are plenty of opportunities to learn and develop new skills in the development of our systems portfolio, including iSAMS, My School Portal, SchoolPost, SOCS, OpenApply, Microsoft Teams and Seesaw. We use these systems pro-actively to support the academic and business needs of the organisation, including self-hosting our iSAMS solution and engaging extensively with SQL scripting and SSRS reporting.

The ideal candidate for this role will have a passion for ensuring customer happiness of our users (pupils, parents and staff) and keeping on top of tasks within a busy and varied field of work.

Main Responsibilities

This is a key role in the St. George's Systems department, with a focus on :

• Providing first-line resolution or diagnosis of incidents and support requests
• Supporting users to make the most of the systems with which they work
• Maintaining existing systems to ensure they function in a stable, secure, reliable and efficient manner, and that data integrity and quality is maintained
• Manage projects relating to systems implementation and enhancement

Your profile

Skills & Experience :

• A range of technical experience with excellent ICT skills, including Microsoft Office experience
• The ability to communicate technical concepts to a non-technical audience
• Experience of supporting school software solutions is desirable but not essential
• Strong analytical ability
• Fluent command of written and spoken English (German language skills are not required)
• Strong team player & communicator
• Able to balance multiple priorities and still achieve thoughtful and high-quality contributions
• Excellent interpersonal and communication skills, inspiring trust and warmth
• Willingness to build understanding of technical systems and learn new skills
• Disciplined, with a high degree of integrity and work ethic
• Self-motivated and independent

Why us?

• You can expect a challenging and responsible, international working environment with flat hierarchies and a performance-related salary
• A better work-life balance through flexible working hours and the option to work from home
• Your well-being is taken care of in the form of free drinks, fruit and healthy snacks, as well as discounted meals in our school canteen
• You will receive a subsidy for your private internet connection or your public transport ticket, as well as attractive employee discounts via corporate benefits
• To top it all off, you can look forward to free parking right in front of the building and the offer of a company pension scheme

About us

Join Our Team at St. George’s, The British International School

Discover an Outstanding Teaching Opportunity in Germany

Are you passionate about shaping young minds and leading a life that makes a difference? St. George’s, The British International School, invites you to embark on an exceptional teaching journey with us. With campuses located in Cologne, Düsseldorf Rhein-Ruhr, and Munich, we are dedicated to providing an enriching educational experience for students aged 2 to 18.

Since our establishment in 1985, St. George’s has been committed to nurturing students academically, socially and emotionally and helping to reach their potential. We believe in continuous growth and strive for excellence in education. Our schools are equipped with state-of-the-art facilities, a dynamic curriculum, and extensive opportunities for personal development.

More Than a Job

When you join St. George’s, you're not just taking a job; you're embarking on a rewarding career path. We offer :

• Career Advancement : At St. George’s, we value professional development. You'll have the opportunity to enhance your teaching skills and explore different campuses within our network.
• Competitive Compensation : We offer competitive salaries that reflect your expertise and dedication.
• Relocation Support : Our generous relocation package ensures a smooth transition to Germany.
• Comprehensive Training : St. George’s provides an extensive training programme to help you excel in your role.

Our Educational Approach

• Curriculum : Our teaching is anchored in the National Curriculum for England, with a focus on preparing students for IGCSE and the IB Diploma.
• Diversity : Our student body represents over 50 nationalities, offering a diverse and enriching teaching experience.
• Language : English is the primary language of instruction, with all students receiving German language tuition.
• Class Size : With a maximum of 20 students per class, we prioritise individualised attention and support. We offer ESL and SEN support, fostering a collaborative teaching environment.

Our Values

Our values of curiosity, courage, confidence and community guide us in everything we do. St George’s fosters an atmosphere of tolerance and mutual respect, in which each individual is valued. Furthermore, each member of the school community is encouraged to grow and challenge themselves to consistently develop their skills and talents, explore the unknown and aim for excellence.

Safeguarding

St. George’s is committed to safeguarding and protecting the welfare of children and expects all staff to share this commitment. The successful applicant will therefore be subject to enhanced background checks. Furthermore, we are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We look forward to receiving your application.