Ambassador Client Relations Centre (m/f/d)

Richemont; Hamburg; On-site; EUR 35,000 - 48,000; Full time

Benefits offered by this job

International environment

Flexible working hours

Canteen on-site

Laundry service

Company sports

Urban Sports discount

HVV-ProfiTicket

Employee car park + charging stations

Montblanc product discounts

Employee benefits portal

30 days holiday

Employee events

Training opportunities

Job summary

Montblanc seeks a dedicated Ambassador for Client Relations Centre in Hamburg, handling EU customers across Sales, After Sales, and order management. Fluency in Spanish, plus German and English, is required to provide premium, multilingual service for luxury clients.

You will liaise via phone, email and chat, drive online orders, manage returns and refunds, and ensure timely delivery with cross-functional teams.

Qualifications

• Completed university studies or retail training.
• Excellent command of Spanish; German and English mandatory.
• Excellent verbal and written communication skills.

Responsibilities

• Advise clients in Europe on Sales via Online Boutique and After Sales topics.
• Liaise with clients by phone, e-mail and Chat in languages: Spanish, German and English.
• Convert interest into phone orders and generate additional sales via cross-selling and up-selling.
• Enter orders, offers, returns, cancellations and refunds accurately in internal systems.
• Handle customer requests for repair status, pricing, facilities and technical explanations by phone or chat.
• Monitor delivery times and coordinate with distribution centre on availability and dates.

Skills

Spanish

German

English

Communication

Customer service

Education

University degree

Tools

MS Office

SAP

Job description

What moves you makes us.
What we create goes beyond conventional luxury. We make products for people who follow their passions, accomplish things and wish to leave a lasting legacy. And we achieve this because we employ people who are just like that, who let their passions merge with ours. If you would like to become part of this, then apply for the position of

Ambassador Client Relations Centre (m/f/d)

A full-time position at our Headquarters in Hamburg starting 1 of October 2026

“'As Ambassador CRC you are the central point of contact for the customers of the Client Relations Centre Europe (CRC)'” – Andrea- CRC Manager

Indulge your passion ...

• in advising clients in Europe on Sales done through our Online Boutique and on After Sales topics
• in liaising with clients by phone, e-mail and Chat in the respective languages: French and English is a must; two other languages (Italian, Spanish or German) would be a plus
• in recognizing and strengthening customers’ interest in purchasing, converting their interest into phone orders
• in generating additional sales and increasing the average basket by cross-selling, up-selling, etc.
• in accurately entering phone orders, offers, returns, cancellations and refunds etc. in the internal systems
• in supporting customers by phone entering online orders
• in independently handling customer requests for repair status, price, facilities and technical explanations
• in handling complaints via phone, email or chat
• in monitoring delivery times and collaborating with the distribution centre in terms of availability and delivery dates
• in checking creditworthiness of online customers and manually validating all online orders to ensure reliable fraud prevention

You’ll have ...

• completed university studies, training in retail or a comparable education
• excellent knowledge of Spanish, with German and English being mandatory in any case
• excellent verbal and written communication skills
• professional experience in high-quality customer service, a call center, or hospitality, ideally with phone sales experience
• sales experience or contact with customers in retail
• a positive attitude, a pleasant voice, and the ability to speak in a manner appropriate for luxury goods customers
• a strong customer orientation
• basic knowledge of MS Office, with SAP knowledge being a plus
• the passion and dedication to represent Montblanc as a brand Ambassador
• flexibility and strong resilience in stressful situations
• the willingness to work occasionally on Saturdays and holidays

In a culture that ...

• has combined tradition with a pioneering spirit for over 100 years
• extends its innovative approach far beyond product development
• brings together individuality, enthusiasm and the joy of creativity
• is cosmopolitan, vibrant and diverse
• invites you to go above and beyond as part of a team
• is willing to allow you to develop it, shape it and leave your mark on it

In return, you’ll get ...

• an international environment and good development opportunities
• flexible working hours
• site services such as: Canteen, on-site café and laundry service
• company sports and other health programs
• discounted Urban Sports membership
• a subsidized ticket for local public transport (HVV-ProfiTicket)
• an employee car park and free charging stations for electric vehicles
• special conditions on Montblanc products and products from other Group brands
• employee benefits portals
• 30 days' holiday
• regular events for employees
• various further training opportunities

In short: Indulge your passions based on your talents and abilities in an inspiring and diverse culture that is characterised by employee recognition and support. Experience all this with us.

We look forward to receiving your application and to meeting you! The HR team